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Registration info is invalid

Q: I entered the email address and license code you sent to me, but the software said "Invalid licensed e-mail or registration code! Please check your registration information". Why?

A: There are several possible reasons for the failed registration.

1) This is caused by entry error. You'd better copy and paste the email address and license code to avoid a typo. And please don't add any blank before or after the code.
2) License code is for the old version, but you use it to register upgrade version.
3) You order or download wrong product.
4) You mix up the Windows and Mac version products. Please note that they are completely two different products and get different license code for each own.

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