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1. Do I have other ways to purchase your product?
2. Why It is Still Free Trial Version After I Bought the Full Version?
3. How to buy the CD version?
4. How to move the software I purchased to the new computer?
5. Why was I charged more than the price stated on the website?
6. How can I know my purchase is completed?
7. Why my credit card is not being accepted?
8. What is my order status?


1. What Can I do if I have not get my unlock key after payment?
2. Can I apply the upgrade for free after purchase?
3. I lost my license code, can you send it again?
4. I entered the license code you sent to me, but the software said "Registration info is invalid". Why?
5. Why I didn't receive the license code for several hours after my purchase?
6. How long will I receive the license code after the purchase?
7. How to register my software?

Pre-sale Inquiry

1. What is the upgrade policy?
2. What is the license policy?
3. What is the "Extended Download Service"?
4. How long will it take to get your support response?

Download Information

1. Why do I need to register the free download software?
2. Why the website said I had reached the limit of downloads?
3. How can I re-download the software?


1. How can I get the free trial version of the software?
2. The program can't be opened because it is from an unidentified developer?

Attention: If you can't find your desired answers in this page, or you want to know more information about sales, payments or delivery, please visit the webiste of our order parter Mycommerce here: http://www.mycommerce.com/faq. After checking the details in this MyCommerce page and you still have problem, please feel free to contact us via email: support#mobikin.com (replace # with @).

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Pre-sale Inquiry
Download Information
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