What to Do If iDevice Fails to Restart: 5 Proven Solutions

When using MobiKin Eraser for iOS on your iPhone or iPad, all data and settings are supposed to be wiped completely. However, sometimes the device may get stuck during the restarting process. If you encounter this issue and don’t know how to deal with it, don’t worry. This guide will introduce five effective solutions to help you fix the problem and get your device back to normal.

Part 1: How to Tell If the iDevice Fails to Restart?

When you use MobiKin Eraser for iOS to erase data from your iPhone or iPad, the program will automatically restart the device after the wiping process is completed. If the reboot goes smoothly, you will see the normal restarting interface on your iDevice during this process.

However, if the screen remains stuck on the black Apple logo, it usually means the device failed to restart properly. In this situation, you may need to take additional steps to fix the issue.

Don’t worry if this happens. Simply stay calm and try the solutions provided below to resolve the problem. Now let’s explore what to do if your iDevice fails to restart.

Part 2: How to Fix iDevice Fails to Restart - 4 Solutions

Method 1: Force Restart Your Device

A force restart is usually the quickest way to fix an iPhone or iPad that is stuck during the restarting process. This method can refresh the system and stop temporary glitches without deleting any data on your device.

For iPhone 8 or later:

• Quickly press and release the Volume Up button.
• Quickly press and release the Volume Down button.
• Press and hold the Side button until the Apple logo appears.

For iPhone 7 / 7 Plus:

• Press and hold the Volume Down button and the Power button at the same time.
• Keep holding both buttons until the Apple logo shows up.

For iPhone 6s or earlier / iPad with Home button:

• Press and hold the Home button and the Power button simultaneously.
• Continue holding them until the Apple logo appears on the screen.

After the device restarts successfully, check whether it works normally. If the problem still exists, you can try the following solutions.

Method 2: Charge the Device and Try Restarting Again

Sometimes, an iDevice device may fail to restart simply because the battery is low. If the device runs out of power during the restart process, it may get stuck on the Apple logo screen or become completely unresponsive. In this case, charging the device for a while before trying to restart might resolve the issue.

Please connect your iPhone or iPad to the power adapter using the original USB cable and adapter. Charge for 15-30 minutes to ensure the battery is fully charged. Once charging is complete, try restarting the device again.

Method 3: Put Your Device into Recovery Mode

If your iDevice still cannot restart normally, you can try putting it into Recovery Mode. This mode allows you to reinstall the iOS system using a computer, which can help fix serious system issues that prevent the device from restarting properly. Follow the steps below to put your device into Recovery Mode, or you can go to the page: https://support.apple.com/en-us/HT201263 to learn the details.

Step 1. Use a USB cable to connect your iPhone or iPad to a computer and open iTunes (or Finder on Mac).

Step 2. Put the device into Recovery Mode.

• For iPhone 8 or later: Quickly press and release Volume Up, then Volume Down. Press and hold the Side button until the Recovery Mode screen appears.
• For iPhone 7 / 7 Plus: Press and hold the Volume Down button and the Power button at the same time until you see the Recovery Mode screen.
• For iPhone 6s or earlier / iPad with Home button: Press and hold the Home button and the Power button simultaneously until the Recovery Mode screen shows up.

Step 3. When the device is detected, the computer will give you two options: "Update" or "Restore". You can choose "Update" first to reinstall the system without deleting data. If it doesn’t work, select "Restore" to reset the device.

After the process finishes, your device should restart and work normally again.

Method 4: Restore the iDevice Using DFU Mode

If Recovery Mode cannot solve the problem, you can try restoring the device using DFU (Device Firmware Update) Mode. DFU Mode is a deeper restore method that allows your computer to reload both the firmware and the operating system. It is often used to fix serious system issues when an iPhone or iPad fails to restart normally.

Steps to restore the iDevice using DFU Mode:

Step 1. Use a USB cable to connect your iPhone or iPad to a computer and open iTunes (or Finder on a Mac).

Step 2. Put the device into DFU Mode.

• For iPhone 8 or later: Quickly press and release Volume Up, then Volume Down. Press and hold the Side button until the screen turns black. Then hold the Volume Down button together with the Side button for about 5 seconds. Release the Side button but keep holding Volume Down until the computer detects the device.
• For iPhone 7 / 7 Plus: Press and hold the Power button and Volume Down button together for about 8 seconds. Then release the Power button but keep holding Volume Down until the device is detected.
• For iPhone 6s or earlier / iPad with Home button: Press and hold the Power button and Home button for about 8 seconds. Then release the Power button while continuing to hold the Home button until the device is recognized.

Step 3. Once your device is detected in DFU Mode, iTunes or Finder will prompt you to restore the device. Follow the on-screen instructions to reinstall the system.

Part 3: Ask Our Support Team for Help

Still fail to restart your iOS device? Please contact us via email: support@mobikin.com with the following contents:

• What's your Apple device?
• What's the iOS version of your device?
• What's your iTunes version?
• Capture the interface you stopped. (Windows users can press "Print Screen SysRq" key on your keyboard and then click on "Start > All Programs > Accessories > Paint > press ctrl + V to paste the screenshot". After that, you can save the picture and send it to us.)

If you have other problems about the software connectivity, installation or use, just go to the Product FAQ page to get the solutions.