Refund FAQs
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Refund FAQs

When Can I Get My Money Back after the Refund Request is Approved?

A: Once your refund request is approved, normally it will take 7~10 business days for the credit to appear on your account. Sometimes during holidays it may take longer but it is not expected to take over 20 days. If you have not got the refund 20 days later, please contact us to check the refund.

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Can I Cancel My Order after Placing It

A: Most of our products are try-before-buy version, which can help customers to evaluate the product at the extreme first before they purchase it, because the trial version can be used for 30 days for free. And what's more, there is no major difference between trial version and full version except a time limited.

Due to the automated way that orders are processed and fulfilled via platforms, once an order is processed, it cannot be cancelled. If you insist on a refund for some reason, please contact us and ask for help first.

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Refund Policy

MobiKin's products are provided as trial versions for downloading directly from our Website. By using these 'try-before-you-buy' versions, you can make sure that they are compatible with your computer systems and satisfy all of your requirements before purchasing the full versions.

All sales are final. Once the registration details and download instructions are issued, they cannot be cancelled. Exceptions to the refund policy are handled on a case-by-case basis and only granted when emergency or extenuating circumstances exist.

Unaccepted Circumstances
We generally do not refund or exchange products in these circumstances:
• You purchased the so-called "wrong" product, and you purchased the "right" product from other company.
• You changed your mind after placing an order.
• You requested for a refund for technical issues, but never provided any assistance to our support team with any detailed description of the problem.
• Refund for part of a bundle.
• You requested for a refund for the automatic renewal product. Before the order is going to expire 7 days in advance, you'll receive an e-mail from Mycommerce and you can turn off or cancel the automatic renewal service.
• You failed to receive the registration code for the product, and didn't try our "Registration Code Retrieval" wizard.

Accepted Circumstances
• You purchased a wrong product, and then purchased the right product from MobiKin within 90 Days. We can refund you for the wrong product. But if the two products are irrelevant, we do not approve the refund.
• You've been double charged due to the system problem of the third party payment platform.
• The product has fatal technical problems, and our technical support team failed to provide a fix or work-around within one month.
• You never received the registration code of the product from us, and even failed to retrieve the code from our "Registration code Retrieval" wizard or got no response from our support team after reporting this to us. (Tips: To retrieve registration code, you can search it from, or contact us for help.)

Once your refund is issued, please:
1. Uninstall the software and remove it from your computer.
2. Destroy the disc and uninstall the software from your computer if you purchased a CD version of the product.


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