Refund FAQs
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Refund FAQs

Refund Policy

MobiKin commits to developing advanced software for mobile phone users and providing you with better service. Hence, we offer the trial versions for all MobiKin products which allow users to experience some features of our software. In this "try-before-you-buy" system, you can download the trial versions to ensure whether they are compatible with all your requirements. This can help you avoid purchasing the wrong products.

Money Back Guarantee

MobiKin provides customers with a 90-day Money Back Guarantee and all the refunds will be approved within this guarantee only under the accepted circumstances below. If a purchase exceeds the product's specified money-back-guarantee period or does not conform to the accepted circumstances, your refund request won't be accepted.

Notice: Due to the instantaneity nature of data recovery, we provide a 7-day Money Back Guarantee for the recovery products.

Unaccepted Circumstances

Generally, your refund request will be rejected in these circumstances:

- You fail to read and understand the product descriptions before placing an order and are dissatisfied with the product's functions after the purchase.

- You change your mind after purchasing the products.

- You think you have purchased the "wrong" product and have purchased the "right" one from other website or company.

- You ask for a refund after you agree to exchange another MobiKin product already.

- You request for a refund for the operation failure that is not caused by or related to our product.

- You request for a refund for technical troubles, but never provide any detailed information about the problem to our support team or refuse to try the solutions provided by our support team.

- You ask for a refund for part of a bundle. That's because MobiKin cooperates with a third party payment platform which does not support any partial refund within an order. For the same reason, we would not accept any refund request about credit card fraud or other unauthorized payment. In this case, you are suggested to contact the card issuer.

- You request for a refund for the automatic renewal product. Before the order is going to expire 7 days, Mycommerce would send an email to you and you can turn off or cancel the automatic renewal service. Hence, if you do not cancel the service timely, you are responsible for your own behavior.

- You fail to receive the registration code for the product and never ask our support team for help.

- You require for a refund for price change or want to get a refund on the product that is purchased from promotion campaigns.

- You want to get a refund on the product that is not purchased from MobiKin directly.

- A refund request for the MobiKin recovery tools only scan and restore parts of lost data. The data recover principles decide this limitation of recovery tools. Normally, if the trial version of MobiKin recovery tool can scan the lost data out, the full version can help you get them back. Therefore, you are strongly recommended to try the trial version and check the scanning results before purchasing the product.

Accepted Circumstances

Certainly, you can get a refund if you meet the following requirements:

- Supposed that you mistakenly purchase a wrong software and then purchase the right one from MobiKin within 90 days, we can refund you for the wrong product. However, if these two products are irrelevant, we won't approve the refund.

- If you simultaneously purchase the same product twice, we will refund one of the products or exchange one program for another MobiKin product with the confirmation of our support team.

- The purchased software has terminal technical problems and no any available solution has been provided within 30 days. Under this circumstance, MobiKin will refund you if you do not want to wait for a future upgrade or solution.

- You do not receive the registration code within 24 hours after the purchase and have not received a timely response within one business day after contacting our support team. (Tips: To retrieve the registration code, you can search it from https://www.mycommerce.com/shopper-support/.)

Once a refund is issued, the corresponding license will be disabled, so please uninstall the software and remove it from your computer.

Can I Cancel My Order after Placing It?

Please kindly understand that an order cancellation is not supported once it is processed successfully. That's because the orders are processed and fulfilled via platforms in an automated way. Hence, you are strongly suggested to try the trial version before you purchase our products. Our try-before-you-buy system allows you to experience some features of our software, which can help you better evaluate the product.

For the users who insist on a refund for some reasons, please read our Refund Policy carefully to see whether you meet the requirements. If you conform to the refund conditions, you can submit your refund request.

How Can I Get A Refund?

MobiKin provides a 90-day Money Back Guarentee for most of our products (a 7-day Money Back Guarantee for our recovery products). Before submitting your Order Refund request, please carefully read our Refund Policy and ensure you meet our refund requirements.

To get a refund, please send your Order Receipt/Order ID/Payment Mailbox (Order Receipt is recommended) and detailed refund reason to the following support email, a detailed information will help us complete the refund more quickly. We will deal with your refund request within one business day.

Email: support#mobikin.com (replace # with @)

When Can I Get My Money Back after the Refund Request is Approved?

Generally speaking, once your refund request is approved, the refund will be shown on your account within 7-10 business days. You can go to https://admin.mycommerce.com/app/cs/lookup to check the refund status 7 days after the successful submission.

inspect the refund status

During holidays, it may take longer but it is not expected to exceed 20 days. Sometimes the refund process might be longer than 20 days for the following reasons:

- The refund process may be extended due to festivals, holidays, bank affairs or other reasons;

- It is possible that the funds are frozen by the card issuer, bank, Paypal or other payment authorities. In this case, you can contact your credit card issuer or bank to learn about the refund progress.

If you do not receive the refund 20 days after our approval, please contact us to check the refund status.

Email: support#mobikin.com (replace # with @)

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