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What to Do When the Program Prompts the Registration info is invalid?

What will you do if you receive the following invalid registration info prompts during the registration? In this case, you can try to solve the problem by following the methods below.

enter a valid email address

invaild license code

wrong email address

1. Ensure you have downloaded and purchased the right software & version

The first thing you need to do is to check if the software you downloaded and purchased is correct. To ensure that, please check the full name and version (Windows or Mac versoion) of the software.

- If you find that you have downloaded a wrong software, please find the correct one from the the download center.

- For those who have purchased a wrong software, please contact us via the email: support@mobikin.com.

2. Double check the license email and license code

The registration info contains two parts: license email (the email address you filled in while placing the order) and license code (registration code/regcode). And to ensure the success of the registration, you need to type in both registration info correctly.

Tips: To ensure the accuracy, please copy and paste the license email and license code from "Your order confirmation" email or payment platform, leaving no blank before or after it.

find license code

Supposed that the program still prompts the registration info is invalid, please contact us via email: support@mobikin.com with the following information:

- Your order ID;

- The full name and email address on the order;

- The date and amount of the charge;

- The screenshot of the failed registration.

How to Register My Software?

Once completing the order, you will receive the license code (registration code/regcode) within minutes. After that, you can download and install the purchased program on your computer and start registering it. Here is a step-by-step tutorial on how to register software:

Notice: The license email and license code are required during the registration. (Here, the license email is the email address you used to purchase the software.) And to ensure the accuracy, please copy and paste the license email and license code from "Your order confirmation" email or payment platform, leaving no blank before or after it.

1. How to Register the Software for Windows?

- Directly click the "key-icon.png" button or go to "menu option" > "Register" on the primary interface;

register software for win

- After that, the program will prompt you that the "Registration is needed for the full version" as below. Here, you just need to click on "Register";

how to register software for win

- Enter your license email and license code when the registration window pops up and then hit the "Register" button;

register program for win

- Then you will see an interface as below. That means the registration is successful.

register software

2. How to Register the Software for Mac?

- Tap on the "key-icon.png" icon on the top menu;

register software for mac

- Click "Register" when you see the following interface;

how to register software for mac

- Type in your license email and license code and continue clicking "Register";

register program for mac

- After that, you will receive the following interface, which means you have registered the software successfully.

register succeed

I Lost My License Code, What Can I Do?

What can you do if you accidentally lose your license code after receiving it? Don't worry! Here are 2 ways available for you to find the license code back:

- Get the license code from the email titled "Your order confirmation" that you have received after completing the order;

find license code

- Go to the "Order Search" page of the payment platform to look up your license code.

find back license code

Supposed that you have deleted the email or cannot find the license code from the "Order Search" page, please contact us via email: support@mobikin.com with the following information and we will resend the license code to you. (Remember to backup the license code after receiving it.)

- Your order ID;

- The full name and email address on the order;

- The date and amount of the charge.

What to Do if I Didn't Receive the License Code after Purchase?

Please notice that the license email and license code (or registration code/regcode) are required while registering for our products. Here, the license email is the email address that you provided while purchasing the product. As for the license code, you will receive it in the following ways when you successfully complete the order:

1. Get the License Code from Payment Platform

1) Get the license code on the "Order Complete" page when you complete the order.

get license code

2) Search license code on the payment platform:

- Enter the "Order Search" page and then type in the email address that you used to purchase the software and your "Order Number". When you complete the filling, you can continue to click on the "SEARCH" option;

search order

- After that, you will see the search results. On this page, what you need to do is just to tap on your order ID and you will enter the "Order Lookup" interface;

find license code

- The "Order Lookup" page is as below and you will see the products you ordered on it;

search for my order

- Find out and click on the product that you want to check and then the license code will be displayed.

look up license code

2. Receive the License Code via Email

After completing the order, the payment platform will immediately send two emails to the mailbox that you provided while purchasing the software (please ensure the provided email address is correct). One of the emails is titled "Your order confirmation" which contains all the details of your order, including your license code, billing info and so on. So please check your email in a few minutes. (If you cannot find it, please check your junk/spam box.)

receive license code

If you did not receive your license code within 30 minutes after the purchase or have questions related to billing or delivery, please contact the Order Customer Service Department of MyCommerce.

Supposed that you still did not receive the license code after contacting MyCommerce, please contact us via email: support@mobikin.com with the following information:

- Your order ID;

- The full name and email address on the order;

- The date and amount of the charge.

How Long will I Receive the License Code after the Purchase?

Usually, once the order is submitted successfully, you will receive the license code (or registration code/regcode) within minutes:

When you complete the order, your license code will be displayed on the "Order Complete" page directly (or you can go to the "Order Search" page to search for your license code). And after completing the order, the payment platform (MyCommerce) will send you an email containing the license code within minutes. So please check the email you provided while placing the order later. (If you cannot find it, please make sure the email address you provided is correct and also check your junk/spam box.)

Tips: Please remember to backup your license code after receiving it.

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