Registration
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Registration

How to Register My Software?

A: After you purchase the software successfully, you will receive registration information via Email within minutes. Download the software you bought from our site and run it.

There are two cases for registering, case 1 requires you entering email address and registration code, case 2 only requires you entering registration code.

Case 1: Requires email address and regcode

Go to menu Help->Register, open the Registration dialog box.

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And then enter the email address and the registration code, click Register button to finish the registration. Please make sure the email address is the one which you used to buy the software, and the registration code is the Regcode you received by email.

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Case 2: Only Requires Regcode

Click the pull-down menu on the right top, click Register. And then enter the registration code you received by email, click Register button to finish registration. Notes: You can copy and paste the code to avoid entering wrong characters.
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How to register my software for Mac version?

Click the interface of our program and make it as the top window, and then go to menu Help->Register just like the below picture shows.
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And then enter the email address and the registration code, click Register button to finish the registration. Please make sure the email address is the one which you used to buy the software, and the registration code is the Regcode you received by email.

Note: Since the email address and license code are letter-sensitive, please COPY and PASTE them. And don't add any blank before or after it.

How long will I receive the license code after the purchase?

A: Normally you will receive the license code by Email immediately after your successful purchase. However, sometimes you didn't get it for some reasons (for the details, please see below).

Note:

1) Please provide valid Email address when you fill the order form.

2) Please keep registration information of the software you received well for further use.

Why I didn't receive the license code for several hours after my purchase?

Q: Why I didn't receive the license code for several hours after my purchase?

A: There are several possible reasons:

1) Because of your Email setting, the letter with license code went to Trash directly. Please look for the letter there.
2) Your Email service provider rejects Emails from unknown senders, so the license code cannot be sent to you.
3) You provided invalid Email address when you ordered the software.

If you are under one of the last two situations, please contact our Sales Team at sales#mobikin.com (replace # with @) to get assistance.

Registration info is invalid

Q: I entered the email address and license code you sent to me, but the software said "Invalid licensed e-mail or registration code! Please check your registration information". Why?

A: There are several possible reasons for the failed registration.

1) This is caused by entry error. You'd better copy and paste the email address and license code to avoid a typo. And please don't add any blank before or after the code.
2) License code is for the old version, but you use it to register upgrade version.
3) You order or download wrong product.
4) You mix up the Windows and Mac version products. Please note that they are completely two different products and get different license code for each own.
 

I lost my license code, can you send it again?

A: Sure. Please write to us at sales#mobikin.com (replace # with @), and please enclose your order related information (such as Order ID, E-mail address, name you used when you purchased, etc.) which will enable us to find your order in our database in time. 

Can I apply the upgrade for free after purchase?

Q: If I purchase your software, can I upgrade it for free in the future and how to apply the upgrade?

A: You can always get normal update version of the software for free for most of our products. Some of our products can check for the updates automatically. You can click "Check for updates" in Help menu to use this function. For other products, you can get the update version from our website. Your original license code is still valid for the update version.

As of the upgrade, it is permanently free for all lifetime license, too. If you get our product of "1-Year Subscription", that means you can upgrade the program for free within valid time. If your license is expired, the free upgrade service will also be ended.

For some upgrades, you also need to get the new license code to upgrade your software. If you're sure your license is not expired and invalid for the upgrade version, please contact us to get the new one.

Note: License code you purchased for the old version is invalid for some upgrade version.

How to Update Your Program?

Go to Help->Check for update to check whether there is any update, if there is, you can go to our official website to download the product and install it.

What Can I Do if I haven't Get My Registration Code After Payment?

A: If you did not receive the code after purchase, you can go to the following website to get it: https://www.mycommerce.com/order-search

when you find your order, you can enter another page which shows more details information by clicking the product name, and then you can find the code. Thanks.

If you still cannot get back your code, please contact us for help. And please attached your order number or the email address which you use to buy the software, this will help us locate your order soon.

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