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Subscription

What is a "1-Year Subscription" and "Automatic Renewal Service"?

1. What is "1-Year Subscription"?

"1-Year Subscription" is a subscription type that you can choose while purchasing our products (MobiKin Assistant for Android, Doctor for Android, Assistant for iOS, Eraser for iOS, Transfer for Mobile). If you choose this subscription, you can use the purchased license code for one year. After 1 year, the "Automatic Renewal Service" will renew the license automatically. But you can select to cancel the subscription as well.

2. What is "Automatic Renewal Service"?

The payment platform (MyCommerce) will charge the renewal fee automatically (plus applicable taxes) when your 1-Year License is expired, which is called "Automatic Renewal Service". If you don't want to renew the product, you can choose to turn off the service as well.

Here, the whole renewal transaction is based on the Terms of Sale and Privacy Policy of Digital River. And if you have any question about the renewal, you can go to the Customer Service Help page of MyCommerce.

auto renewal service

How to Cancel 1-Year Subscription?

The payment platform MyCommerce provides the "Automatic Renewal Service" for you, which means it will renew your 1- Year Subcription automatically. So if you want to cancel the subscription, you need to turn off the service. (Notice: After turning off the Automatic Renewal Service, you can continue to use the license code for this year.)

Here is how to turn off the auto renewal service:

Way 1. Turn off the Automatic Renewal Service via E-mail

7 days before the expiration, the platform will send you an e-mail to inform you and provide the instructions to cancel the "Automatic Renewal Service". So please always keep an eye on the e-mails sent from MyCommerce. After receiving the e-mail, you can simply follow the instructions to cancel the service. When the order is canceled successfully, you will receive an e-mail telling you that "Your subscription order has been cancelled". Then the platform won't charge you and the webpage won't show you any other prompt information.

Tips: If you wish to continue using the software but fail to renew it automatically, it is mainly because of the outdated credit card. To solve this problem, you need to go to https://www.mycommerce.com/shopper-support/ to update your credit info. 

Way 2. Cancel Subscription on MyCommerce

Since the order is handled by MyCommerce, you can cancel the subscription on the platform directly. Here is how:

- Enter the "Order Lookup" page of MyCommerce by clicking the link: https://admin.mycommerce.com/app/cs/lookup.

- Input your order information on this page and click on the product that you have purchased.

cancel 1 year subscription

- Go on to tap on "cancel subscription" to cancel the recurring payment.

cancel subscription

After that, the platform will send an e-mail with the theme of "Your subscription order has been canceled" to you within 2 business days. When you receive such an e-mail, that means your subscription cancellation has succeeded. However, the order status won't be changed immediately, so please don't click the "cancel subscription" option repeatedly.

Tips: If you do not receive the e-mail within 2 business days, please go to check the trash bin of your mailbox. If it is not there, please contact Mycommerce via https://www.mycommerce.com/shopper-support/.

Way 3. Cancel Subscription on PayPal

You can select to handle the order on PayPal as well. The followings are the detailed steps:

- Visit the page https://www.paypal.com/c2/selfhelp/article/how-do-i-view,-modify,-or-cancel-my-pre-approved-payments-faq1916 and then login with your PayPal account.

- Tap on "Settings" and continue to choose the "Payment" option.

- Go to "Pre-approved payments" and tap on "Manage pre-approved payments" under the section.

- Choose the merchant's name whose payment you want to view, modify or cancel, such as MyCommerce.

- Go with the prompts on the screen to complete the subscription cancellation process.

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