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FAQs about MobiKin Assistant for iOS (Windows/Mac)

Top-rated FAQs

What can I do if my iDevice fails to connect?

Details about Trust or UnTrust A Computer on iPhone, iPad or iPod

What can I do if there is nothing in the output folder?

My computer won't recognize my iPhone, how to fix it?

1. What data can be exported?
A: You can export Music, Movies, TV shows, Podcasts, eBooks, Audiobooks, Ringtones, Playlists, Voice memos, Cameral Roll and Photos. And the Windows version also supports contacts, messages, notes and Safari bookmarks.
2. Can I export SMS and contacts from my iPhone?
A: Yes. But at present version, only the Windows version can reach the goal. Mac users can use the tool of MobiKin Doctor for iOS (Mac Version) to extract text messages and contacts from iPhone devices.
For Mac user:
3. Can I export the data on my iPad/iPhone/iPod to iTunes library?
A: No. It could only export data from iPhone/iPad/iPod to your computer, you need to add the files to iTunes by manually.
4. Can I transfer the music and movies from one Apple device to another device?
A: No. this tool can only export data from iPhone/iPad/iPod to your computer currently. If you want to import to another apple device, you can add these files to iTunes and then sync to your apple device.
5. Why the program can't find my ebooks?
A: Please make sure that your ebooks are on your iBooks app, not on other ebooks app, such as kindle, ebook reader and so on. And please make sure that the ebooks on your iBooks app have been downloaded from iCloud and you can read it with iBooks.
6. Why the exported ebook is blank when I open it on my computer?
A: If you can open the book on your iPad/iPhone/iPod, but can't open it after you export to your computer, then the book should be protected by DRM. It's not allowed you open it in other place.
7. What is the difference between free trial version and full version?
A: The free trial version and the full version are the same product, the only difference is that the free trial version only allows you to export 15 times and each time you can only export one file.
Once you buy the software successfully, the registration code will be sent to you by email automatically. After you register the software, the free trial version will become full version.
8. Can Transfer program works on iMac with OSX 10.5?
A: No, the transfer software can't works on OSX below 10.6. It supports OSX 10.6, 10.7, 10.8, 10.9 or above.
9. How to Backup iPhone with iTunes?
A: To back up the content on your iOS device, follow these steps:
1) Make sure your computer has the latest version of iTunes.
2) Connect your iOS device to your computer.
3) Choose File > Devices > Back up.
If you're using iTunes 10.7 or earlier, right-click the device from the list and choose Backup Now.
You can also back up by syncing your iOS device with your computer. When you use iTunes to sync, backing up is the first step.
To verify that the backup finished successfully, open iTunes Preferences and select the Devices tab. You'll see the name of the device along with the date and time iTunes created the backup.

FAQs about MobiKin Assistant for Android (Win/Mac)

Top-rated FAQs

How do I enable USB debugging mode on my Android devices?

What to do if the program does not recognize my Android devices?

What to do if the driver installed failed?

How can I connect my Android phone if I can't connect it via USB cable?

Fail to connect your Android device to computer?

What types of files does Assistant for Android support?

Why am I getting a message saying "the program is still running" when I try to uninstall the software?

Why the program only detect the received messages but not sent messages?

What to do if the program fails to connect via WiFi?

How to fix the not enough space issue for Android devices?

How to download MobiKin Assistant for Android (Apk file) to my Android device?

How to fix when the products freezes or crashes?

Other FAQs You May be Also Interested in

1. What's the difference between trial and full version of Assistant for Android?

A: While using a free version, you are able to scan and preview the Android files but cannot:

- Backup & restore Android files with one simple click.

- Manage (Export/Import/Add/Delete) the data like contacts, messages, photos, videos, music, etc. without any hassle.

- Organize applications on computer.

But a full version has no these limitations. In addition, you can enjoy 90 days money back guarantee and free technical support service after purchasing it. You can make a decision after trying the free trial version.

2. Which devices are supported by your Android Assistant software?

A: The devices from almost all popular Android manufacturers are supported, including Samsung, LG, HTC, Huawei, Zte, Sony, Motorola, Lenovo, Asus, Google, etc.

And some models of these brand phones may not be supported, because there are too many models and we couldn't tested all of them. If you find that your device is not supported, please contact us and tell us your phone brand and model.

3. Can I back up App with its data to my computer?

A: You can back up your apps to your computer but without the app data.

4. Can I back up data from one Android phone to another phone with Android Assistant?

A: No, you could only back up data from Android phone to computer currently.

5. Can I find my contacts and message if the Android phone glass screen is broken?

A: If the USB Debugging is enabled on your phone before it is broken, then the data can be found with our program.

6. Can MobiKin Assistant for Android manage more than one Android device at the same time?

A: Yes, you can connect and manage more than one Android device on the desktop computer with MobiKin program simultaneously.


FAQs about MobiKin Doctor for iOS (Windows/Mac)

1. How do I proceed to get deleted data from my iPhone?

A: Make sure that you have already backed up your data with iTunes before you delete them, then start our software, select the iTunes backup file to start scan. If you did not make a backup for your iPhone before you delete the data, you need to recover them from your iPhone directly.
2. What can I recover from my backups?
A: You can recover the following information:
Call history, Contacts, Notes, Calendar, Reminders, Voice Memos, Messages (iMessage and carrier SMS or MMS pictures and videos), Safari bookmarks, history etc. Camera Roll (photos, screenshots, images saved and videos).
3. Can I recover the data when my backup is encrypted?
A: No. The iOS Doctor (Windows/Mac) doesn't support recover data from encrypted backups currently.
4. Can I recover deleted data from iOS directly?
A: Yes, if your iOS device is jailbreak, then you can use this program to recover your data from iOS directly.
5. What is jailbreak?
A: iOS jailbreaking is the process of removing limitations on iOS, Apple's operating system on devices running it through the use of software and hardware exploits; such devices include the iPhone, iPod touch, iPad, and second-generation Apple TV.
Jailbreaking permits root access to the iOS file system and manager, allowing the download of additional applications, extensions, and themes that are unavailable through the official Apple App Store.
You can know more details from here:
6. Can this iOS data recovery find backup files saved in any other directory?
A: No. The default directory for iPad/iPhone/iPod device backups should be as follow:
- Mac: ~/Library/Application Support/MobileSync/Backup/
- Windows XP:\Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
- Windows Vista and Windows 7:\Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
If you did move the backup files to other directory, our program can't not find and recover it, please move back to the default directory.
7. Can I recover iMessage with MobiKin Doctor for iOS?
A: Yes, you can recover iMessage with our program but make sure you have already backed up with iTunes before you delete them. After you scan the files, click Message item on the left, you'll find your message and imessage on the right.

FAQs about MobiKin Doctor for Android (Win/Mac)

Top-rated FAQs

How do I enable USB debugging mode on my Android devices?

What to do if the program does not recognize my Android devices?

What to do if the driver installed failed?

How to root my Android devices?

All info about rooting Android devices on Windows/Mac

How to grant permissions for scanning Android devices?

How do I install and activate the Doctor for Android full version?

What to do if I cannot find USB storage mode on my device?

Why I can't recover any data from my Android?

What can I do if the program can't start properly?

What to do if my contacts, text messages cannot be recovered properly?

Why the program takes so long to scan for lost data on my Android device?

What can I do if I can't properly recover photos, videos, audio and document on Android?

Other FAQs You May Also Interested in

1. What is Superuser Request and how to allow it?

A: Superuser, is also known as root, can access all files in your phone and have administrative permission. In order to get Superuser permission, you need to root the device first. And then you can get access to your Android devices and restore data like contacts, text messages, call logs, photos, videos, audio and document from Android device with MobiKin Doctor for Android.

2. I don't want to root my Android phone, so can I get back my lost data with your tool?

A: If the data you're planning to restore is located in the phone's internal memory, then rooting your Android device could be the pre-condition for using our Android data recovery software. Otherwise, you can't get access to the phone's internal memory and scan for files. Read here to learn how to root Android devices in different ways.

3. How can I recover photos from my phone?

A:  This problem can be solved in two different situations:

- If the photos are stored on your external SD card, please turn on usb mass storage on your phone and then your computer will recognize your SD card as a removable device, then you can launch our program to try again.

- If the photos are stored on the internal phone storage, then the program doesn't support recovering it well currently.

4. Can I recover the deleted data if I did a factory reset?

A: No, it may not support the phone which did a factory reset.

5. What's the output file format of the recovered contacts and SMS?

A: The output file format for Contacts and SMS is HTML which you can view it with browser.

6. Why I can't install the program on my Android phone, how to fix it?

A: MobiKin Doctor for Android (Windows/Mac) is computer program and will not work on Android devices. So you need to install the program on the computer so as to recover lost data from Android device in one click.

FAQs about MobiKin Cleaner for iOS (Windows/Mac)

1. What to do if the program fails to detect iPhone/iPad/iPod?

A: 1) Make sure your iPhone/iPad/iPod is connected to your computer.

2) If you set the passcode to lock your device screen, please enter your passcode to unlock it and then restart the program.

If all suggestion above doesn't work, please contact us with the following information.

1) What's your apple device and with running which iOS version?

2) What's your operating system?

2. What data can be cleaned?

A: You can clean app caches, app temp files, app cookies, crash logs, download temp files, user storage files, photos caches and so on.

3. What types of iOS devices can the program support?

A: MobiKin Cleaner for iOS can be applied on iPhone, iPad and iPod and it can also support the iOS 5, iOS6, iOS7, iOS8, iOS9 work well. For more details, please go to the Tech Spec.

4. Does the Free Trial Version has any difference with the Official Version? 

A: This software is FREE! So there is not any Official version and you can use all the functions as long as you download the Free Version. What's more, you can get the free update in the funture, too.

FAQs about MobiKin Transfer for Mobile (Windows/Mac)

1. What to do if the program does not recognize my android phone?

A: There are several reasons may lead to this case:

1) The device version is not supported.
2) The driver for the device is not installed correctly on the computer.
3) The installed product is not the latest version.

You can try the following steps if you have this problem:

1) Make sure the device is supported by our product.
2) Reconnect your USB cable to connect the device again.
3) Update the software to the latest version.

2. Which devices are supported by your Transfer for Mobile software?

A: The software can support various brands of mobile phones and you can know the details in tech-spec.(The software only support the transfer between Android phones temporarily, more functions of supporting different mobile phones will coming soon.)

3. Can I transfer contacts with MobiKin Transfer for Mobile?

A: Yes, you can do it as below:

1) Connect your two phones to your PC and then start our software.

2) Click the Contacts icon on the top to preview the two existing contacts on two panels.

3) Mark the contacts you want to transfer and click the transfer icon on the middle of the window accordingly.

Learn more details about the transferring process.

4. Can I back up data from mobile phone to the computer with MobiKin Transfer for Mobile?

A: Yes, you can back up data from cellphone to computer. What's more, you can also use the software to recover the mobile phone with the backup.


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