How to Do If the Driver Installed Failed?
Getting the following interface when you are trying to build a connection between your Android phone and computer via USB cable? That means you fail to install the driver. Then how to do if the driver installed failed? You can manually download and install the corresponding driver on your Windows computer to fix the problem.
Here is how:
Step 1. Download the Driver
First of all, you need to download the driver on your Windows computer. You can find the applicable driver from the following links:
- For other Android devices: https://developer.android.com/studio/run/oem-usb#Drivers
Step 2. Install the Driver
- For the Users Who Download the Samsung Driver Provided by MobiKin (the First Download Link):
Open the driver and the MSS InstallWizard window will pop up. Just click on "Next" and go on.
Then you need to select your language and country. After choosing the language and country, you can tap on "Next" to continue.
On the next interface, you are able to choose the installation location. Then you can click "Install" to start the installation.
When the installing process is completed, you can tap on "Finish" to end the installation.
- For the Users Who Download the Driver Provided by OEM (the Second Download Link):
If the operating system of your computer is Windows 10, you can go with the steps in the page: https://developer.android.com/studio/run/oem-usb#Win10;
If the operating system of your computer is Windows 8.1, you can go with the steps in the page: https://developer.android.com/studio/run/oem-usb#Win8;
If the operating system of your computer is Windows 7, you can go with the steps in the page: https://developer.android.com/studio/run/oem-usb#Win7.
Step 3. Launch the Program Again
After manually installing the driver, you can now try to launch the program and build a connection again.
Ask Our Support Team for Help
Supposed that the program still prompts the driver installation is failed, you can tap on the "Copy" button in the pop-up window of the software and paste it to the email. Except for that, please tell us:
- What are the brand and model of your Android phone?
- What's the OS version of your device?
Then you can send the email to our mailbox: support#mobikin.com (replace # with @) and we will help you to solve the problem.
For other problems about the software installation, connection or use, please go to the Product FAQ page to find the solutions.