What to Do if The Program Fail to Detect iTunes Backup?
Apple has introduced changes in macOS 10.14 and later to enhance system security and user privacy. As a result, some apps may no longer have automatic permission to access iTunes backup data. This may cause tools such as MobiKin Assistant for iOS (Mac Version), MobiKin Assistant for iOS (Free Mac Version), or MobiKin Doctor for iOS (Mac Version) to fail to detect iTunes backups on your Mac.
If you are experiencing this issue, follow the steps below to resolve it.
How to Fix the Program Fails to Detect iTunes Backup Issue
Step 1: Click the Apple menu in the top-left corner of your Mac screen, then select System Preferences.
Step 2: Find and click "Security & Privacy" in the settings window.
Step 3. If prompted, enter your Mac password or use Touch ID to unlock the settings.
Step 4. In the left sidebar, click "Full Disk Access" under the "Privacy" tab.
Step 5. Right-click the program icon on your desktop and choose "Options > Show in Finder". Then the application will appear in the Finder window.
Step 6. Drag the application from Finder into the Full Disk Access list. Once added, the app may display a system permission icon or status change. This is normal and do not interrupt the process.
Step 7. Close and reopen the program. It should now be able to detect your iTunes backup successfully.
Still Not Working?
Ask Our Support Team for Help
If the issue persists, please contact our support team at: support@mobikin.com.
Please include the following information to help us assist you faster:
- Which program are you using?
- Your Mac operating system version
- Your iPhone model and iOS version?
- A screenshot of where the issue occurs (Press Command + Shift + 4, and hold the left mouse button to take a screenshot on Mac; the image will be saved to your desktop.)
For more installation, connection, or usage issues, please visit our Product FAQ page for further solutions.
