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How to Do If There is Nothing in the Output Folder?

If you can find the files on our Transfer program, but you can't find any files in the output folder after you export successfully. There are several reasons will cause this problem:

1) Your apple device may not connect well.

2) The files may not exist on the apple device.

Below are the suggested solutions for your reference.

1) Try to reconnect your device and click Refresh button on the program to reload the device's information.

2) Check your apple device and see whether the files recognized by our program are existed or not. If they are existed and can be opened, then please contact us.

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