How to Recover WhatsApp Messages from Broken Samsung? 4 Practices
TL;DR:
Based on your phone's condition and available backups, choose Way 1 for direct extraction without a backup, Way 2 or 3 for restoration via Google Drive or Smart Switch, or Way 4 as a last resort by asking contacts to export chats. Always prioritize using a backup if one exists, as it is the most reliable method for full chat and media recovery.
A damaged screen, system crash, water damage, or an unresponsive phone may prevent users from opening WhatsApp, making it difficult to access important chats and attachments. Fortunately, your conversations may still be recoverable if the device, a backup, or another recovery source is available.
This guide introduces 4 trusted ways on how to recover WhatsApp messages from broken Samsung, helping you choose the most suitable method based on your phone's condition and available backups.
Way 1: Recover WhatsApp Messages from Broken Samsung without Backup
When a Samsung phone is damaged and cannot be accessed normally, Broken Android Data Extraction can help retrieve WhatsApp chats, contacts, messages, and other files from certain broken Android devices. It supports extracting data from devices with issues such as a damaged screen, system crashes, or being locked in some situations.
After scanning the connected Samsung phone, users can preview available WhatsApp-related data and export the recoverable files to a computer.
Brief Intructions to Broken Android Data Extraction:
|
Main Features
|
Description
|
|
Recover WhatsApp Messages |
Extract WhatsApp chats from supported broken Samsung phones. |
|
Restore WhatsApp Attachments |
Recover WhatsApp photos, videos, audio, and other media files. |
|
Extract Broken Phone Data |
Retrieve data from damaged, crashed, or inaccessible Samsung devices. |
|
Preview Recoverable Data |
Check WhatsApp messages and files before saving them. |
|
Recover Multiple Data Types |
Restore contacts, SMS, photos, videos, and more. |
|
Handle Different Phone Issues |
Support recovery from screen damage and system problems. |
|
Export Recovered Files |
Save WhatsApp chats and attachments to a computer. |
|
Access Data Without Screen Use |
Recover files when the Samsung screen cannot work normally. |
|
Support Samsung Devices |
Work with various compatible Samsung Android models. |
Free and safe download:
How to Restore?
Step 1: Install and connect the device. Download and install the program on your computer, then connect the broken Samsung phone with a USB cable. Open the software, choose Broken Android Data Extraction, and click Start.
Step 2: Set up the recovery. Select your Device Name and Device Model, check I agree, and click Confirm. Follow the on-screen instructions to put your Samsung phone into Download Mode, then click Start to scan the device.
Step 3: Recover WhatsApp data. After the scan finishes, select WhatsApp or WhatsApp Attachments. Preview the available data, choose the items you want, and click Recover to save them to your computer.
Tips for Better Recovery Results:
- Keep the broken Samsung connected during the scanning process to avoid interruptions.
- Do not factory reset the device before recovery, as this may remove stored WhatsApp data.
- If the phone cannot be detected, cannot enter the required mode, or has severe hardware damage, the software may not be able to retrieve WhatsApp messages.
Way 2: Retrieve WhatsApp Chats from a Broken Samsung via Google Drive Backup
A reliable backup option for WhatsApp users is Google Drive backup, which allows chats and media to be restored on another Android phone after the original Samsung device becomes unusable. By signing in with the same Google account and verifying the same phone number, WhatsApp can detect the saved backup and bring back previous conversations. This method works only when WhatsApp backups were enabled before the Samsung phone was broken.
How to Restore?
- Prepare Your New/Functional Phone: Ensure your new phone is ready and has enough free storage space for the backup.
- Reinstall WhatsApp: On your new phone, download and install the latest version of WhatsApp from the Google Play Store.
- Verify Your Phone Number: Open the app and follow the on-screen prompts. This is the most critical step: you must verify the same phone number that was used on your broken Samsung phone. The backup is tied to this number and your Google account.
- Detect and Restore Backup: After you enter the verification code, WhatsApp will automatically search for a backup in Google Drive. When prompted, tap "Restore". All your chats and media will then be downloaded to your new phone.
If WhatsApp finds your Google Drive backup, tap Restore to recover your chats and supported media files. Keep your phone connected to a stable Wi-Fi network and wait for the restoration to finish without interrupting the process. Once the restore is complete, tap Next to access your WhatsApp conversations, while media files may continue downloading in the background.
Way 3: Recover WhatsApp Data on Broken Samsung via Smart Switch Backup
Another possible solution is Smart Switch backup, which helps transfer and restore various Samsung phone data to a new device. It can move apps and some personal files, but WhatsApp chat history usually requires a separate WhatsApp backup, such as Google Drive, for complete restoration. Users should check the backup contents before relying on Smart Switch for WhatsApp recovery.
How to Restore?
- Install and open Samsung Smart Switch on your computer.
- Connect your replacement Samsung phone or the repaired device with a USB cable.
- Select the Restore option and check whether there is a backup file created before the phone was broken.
- Choose the available backup from the list.
- Select the data categories you want to restore.
- Start the restoration process and wait until it finishes.
- After completion, check whether WhatsApp and related files are available on the device.
- If Smart Switch restores only the WhatsApp app but not chat history, install WhatsApp on the Samsung phone.
- Sign in with the same phone number and Google account used on the old device.
- When WhatsApp detects a Google Drive backup, tap Restore to recover chats and media. (Smart Switch refuses to work?)
Way 4: Recover WhatsApp Chats on Broken Samsung by Contacting Interlocutors
Getting help from interlocutors such as the previous phone owner, Samsung support, or professional repair technicians can provide additional options when a broken Samsung cannot be recovered directly. They may assist with accessing the damaged device, checking available backups, or suggesting suitable recovery methods.
This approach is useful when the phone has hardware problems or when users are unsure which backup source contains their WhatsApp chats.
How to Restore?
- Identify the contacts or groups whose chat history is most important to you.
- Contact them via another means (e.g., a phone call, SMS, or email) and politely explain your situation.
- Ask them to follow the Export Chat steps for your shared conversation on their device.
- Have them send you the resulting .txt or .zip file.
- You can then open and read this file on your new phone or computer.
Additional Tips: If the screen is damaged but the phone can still operate, you can also try extracting WhatsApp data directly before replacing the device. A broken Android recovery tool may help retrieve WhatsApp messages, contacts, photos, and other files when the phone cannot be accessed normally.
Related Articles:
5 Ways to Transfer WhatsApp from Old Samsung to New Samsung
3 Most Marvelous Means to Back Up Android Phone with Broken Screen
6 Verified Methods to Fix Bricked Samsung Phone [Latest Info]
How to Restore WhatsApp Backup from iCloud to Android? 4 Simple Ways
