How to Fix iTunes Error 0xE800002D with Easy Steps [Full Guide]

2023-05-11 00:00:00/Posted by Alleny Gavinto iOS Recovery Topic/Follow @ MobiKin

I am experiencing the error 0xE800002D when attempting to connect my iPhone 7 to iTunes on my Windows 10 Laptop. Is there anyway of fixing this without a re-install of iTunes? Thanks. -- Jeffink


While syncing iPhone to iTunes, you may encounter many errors, and error 0xE800002D is one of them. Many users reported that they were overwhelmed by the message "iTunes could not connect to this iPhone, an unknown error 0xE800002D occurred". If this has happened to you too, you've come to the right place. Here we have a total of 6 effective solutions to fix iTunes error 0xE800002D, and we recommend you to try them one by one.

error 0xe800002d

Part 1: Causes of iTunes 0xE800002D

There are many reasons for encountering the 0xe800002d error when trying to sync your iPhone with iTunes, and here are some of the reasons you need to know.

  • Outdated iTunes version – Outdated iTunes version can cause various iTunes errors. For example, the previously mentioned iTunes error 4005, Error 0xE8000015, error 11, etc. and will render it incompatible with newer iPhone, iPad and iPod models.
  • iTunes Updater Failure – The Windows version of iTunes has been known to experience frequent update failures. That is, an update component has failed and no longer recognizes an available update version. The best solution in this situation is to reinstall all iTunes components.
  • Using a dated Windows OS version - If your machine is still running Windows Vista or earlier, then iTunes will not be able to update to the latest version. In this case, you need to update Windows to Windows 7 or above.

Click to Learn:

Part 2: How to Fix Error 0xE800002D on iTunes

Tip 1: Update iTunes Version

As mentioned above, an outdated version of iTunes is one of the causes of error 0xE800002D. You can update your iTunes on Windows or Mac to the latest version by following the steps below.

Update the iTunes version on Windows:

  • Run iTunes on your PC and choose "Help" from the top menu bar.
  • Select "Check for Updates".
  • update itunes on windows

  • Click the "Download iTunes" option from the popup box.
  • Follow the instructions to download and install the latest iTunes version.

Update the iTunes version on Mac:

  • Launch iTunes on your Mac and click the "iTunes" menu.
  • Click on "Check for Updates" from the options of the tool's menu.
  • If there's a new version of iTunes available, just download and install it.

update itunes on mac

Extended Reading:

Tip 2: Restart your iOS Device and Computer

If both your computer and iOS device are working fine, then you can try to restart on iTunes and your device to see if the 0xE800002D error iPhone problem can be fixed.

restart iphone

Restart your iOS device/iPhone: Press and hold the side button, then slide the slider to shut down your iPhone. Turn on the phone again to complete the restart.

Restart Windows: Click the Start button in the lower left corner of the desktop. Tap the power button, then select "Restart" from the list of options.

Restart Mac OS: Go to the Apple menu and select the "Restart" option.

Tip 3: Update Windows Version

If you are still using an outdated version of Windows Vista or XP, then this is most likely the reason why you are experiencing 0xE800002D error on iTunes. This is because older versions of Windows do not support updates to some of Apple's software. Therefore, you must update your Windows OS to Windows 7 or higher, and then install the latest version of iTunes.

Tip 4: Tap Trust this Computer

When you connect your iPhone to your computer for the first time, it will ask you to trust this computer. You need to tap "Trust this computer" on the pop-up window on your iPhone. Otherwise, iTunes will not be able to recognize this iOS device, which will result in error0xe800002d on ipad/iPhone/iPod touch. Therefore, it is recommended to check whether your computer is trusted on your iOS device.

trust your computer

Tip 5: Change Another USB Cable and USB Port

iTunes error 0xE800002D on Mac/PC can also be caused by a faulty USB port. You can check your Lightning USB cable for any rips or tears. You can try using a different USB port, or buy a new Lightning USB cable, to see if that fixes the problem.

check usb cable and port to fix error 11 on itunes

Tip 6: Fix iOS Device Using iOS System Recovery

However, iTunes bugs keep popping up like whack-a-mole, and the code names are different. If you want an ultimate way to fix all iTunes errors, then iOS System Recovery is the weapon you need. It is a professional iOS troubleshooting tool that can help you fix more than 100 system issues on Apple devices.

Standout features of iOS System Recovery:

  • Fix iTunes/iPhone error like 0xE800002D, 14, 17, 4013, 3600, etc.
  • Fix broken iOS system to normal.
  • Offer two repairing modes to fix 100+ iOS issues.
  • Supports all iOS devices, including iPhone 14/14 Plus/14 Pro (Max), iPhone 13/13 Pro (Max)/13 mini/12/12 Pro (Max)/12 mini, iPhone 11/11 Pro/11 Pro Max, iPhone X/XR/Xs/Xs Max, iPhone 8/8 Plus, iPhone 7/7 Plus, iPhone 6/6S/6 Plus, iPod touch, iPad, etc.

ios system recovery for win ios system recovery for mac

How to fix iTunes 0xE800002D error with iOS System Recovery:

Step 1. Go for the "iOS System Recovery" section

Download, install and launch this program on your computer. Go to the left-top corner and select "iOS System Recovery".

the main screen of the ios system recovery

Step 2. Connect your iOS device to the computer

Plug your iPhone or iPad to this computer via USB and click "Start". Then, follow the on-screen guide to continue.

start repair iphone system

Step 3. Fix error 0xE800002D on iTunes

Select the information that matches your device, and click "Repair", you can successfully fix 0xE800002D error on iPhone.

fix error 0xe800002d via ios system recovery

The Bottom Line

That's all about how to fix iTunes 0xE800002D error. We all know that various problems are inevitable when using mobile phones. The key is that we can master the method of solving the problems. Hope the six methods mentioned in this guide can help you successfully resolve the iTunes error you encountered. If you want a hassle-free and complete repair package, iOS System Recovery is a one-stop solution to solve iOS and iTunes problems. It's worth a try.

ios system recovery for win ios system recovery for mac

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Alleny Gavin
Alleny GavinChief Editor
A chief editor at MobiKin, brings over a decade of experience in technical writing and holds a B.A. in English Literature. With a background as a Project Manager in the IT industry, he has authored 1000+ articles on, offering expert solutions for iOS issues. Gavin, a tech enthusiast, effortlessly recommends software with passion and extensive expertise in smartphones and software.
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