iTunes Could Not Connect to This iPhone? Here's the Full List of Fixes!

2023-05-12 00:00:00/Posted by Alleny Gavinto iOS Transfer Topic/Follow @ MobiKin

"There comes the alert iTunes could not connect to this iPhone. An unknown error occurred 0xe80000a when I try to sync with iTunes. I suspect the problem is I replaced my hard drive on my MBP, but I cannot find the solution anywhere. Help?" -- from Apple Forum


Although iTunes is not an ideal tool for iOS data transfer and control, many folks may use it to copy music and other files on and off iDevices or create backups stored on PCs/Macs. Often, iTunes errors happen from time to time, as stated in the preface.

Well, if you are at a loss about what to do in such circumstances that iTunes could not connect to this iPhone, just check out the solutions in this complete guide.

itunes could not connect to this iphone

Part 1: 17 Quick Solutions to Fix "iTunes Could Not Connect to This iPhone"

"iTunes could not connect to the iPhone because an error occurred while reading from the device". The reason for iTunes errors can be complicated. To address it as soon as possible, let's go through the 17 quick fixes below.

Solution 1. Trust the Computer You're Using

When you connect your iPhone to the computer through a USB cable, your phone should shortly prompt you to trust the computer. Just do this to see whether it works or not.

trust your computer

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Solution 2. Restart Your Computer

If your iPhone has trusted your computer but to no avail, just try to restart your computer.

reboot your computer to make itunes connect to this iphone

Solution 3. Check the USB Cable and Ports

If your device doesn't cue you to trust your computer, you need to check your USB cable and ports. Chances are that it isn't up to the job. Here, you can insert another USB cable or use a different port instead on your computer.

check usb cable and ports

Solution 4. Make Sure Your iPhone Is Turned on

iTunes doesn't recognize your iPhone all through? One of the reasons easy to overlook is your phone is powered off at that time. All you need to do is to start it by pressing the Power button.

Solution 5. Update iOS

Some users from Apple Forum said that updating iOS to the latest version can solve iTunes not connecting to iPhone issue. To do it, on your iPhone, go to Settings > General > Software Update to check for updates available. Then tap Download and Install.

fix itunes could not connect to this iphone by updating ios

Solution 6. Update iTunes

You can also try to use the latest version of iTunes. To do this, on Windows, open iTunes, go to its menu to find and click Help > Check for Updates. On Mac, click the Apple icon > System Preferences > Software Update.

update itunes on pc

Solution 7. Ensure Your Computer Has iTunes Compatible OS

The latest iTunes is compatible with Windows 7/Win 8/Win 10 (Windows Vista and XP excluded). And on Mac, iTunes requires to work with macOS X 10.5.8 and later.

Solution 8. Check Device Manager

If you got iTunes from the Microsoft Store, you could check Device Manager on your PC.

Here's the tutorial:

  • Disconnect your iPhone from your computer.
  • Unlock your device and go to the Home screen.
  • Reconnect your device.
  • If iTunes opens, close it.
  • Click and hold the Start button > choose Device Manager.
  • Find and expand the Portable Devices section.
  • Look for your connected iPhone > right-click the device name > choose Update driver.
  • check device manager on computer

  • Choose "Search automatically for updated driver software".
  • After the software is installed, go to Settings > Update & Security > Windows Update.
  • Verify that there are no other updates are available.
  • Open iTunes.

Solution 9. Check the Status of the Internet

If you encounter iTunes error 9006, you can check the status of the Internet. Here are the specifics:

Use an Internet browser to connect to a website. Nothing loads? Use another device on the same network to see whether it can connect to any website or not.

If the going gets tough, turn off your Wi-Fi router and turn it on again to reset it. If it still fails, do remember to contact your Internet provider for help.

check the status of the internet

Solution 10. Reinstall the Apple Mobile Device USB Driver

If you downloaded iTunes from Apple, reinstalling the Apple Mobile Device USB driver might work.

Here's how:

  • Disconnect your iPhone from your PC.
  • Reconnect your device to your computer.
  • Close iTunes if it opens automatically.
  • Press the key combination: Windows + R to open the Run command.
  • Enter the string: %ProgramFiles%\Common Files\Apple\Mobile Device Support\Drivers
  • Click OK.
  • Right-click the usbaapl64.inf or usbaapl.inf file and select Install. (Ensure the filename extension is .inf.)
  • reinstall the apple mobile device usb driver

  • Unplug your device from your PC and reboot your computer.
  • Reconnect your iPhone to your computer and launch iTunes.

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Solution 11. Check the Date and Time

To fulfill this:

  • On your iPhone, run the Settings app, hit General > Date & Time. Get more help with the date and time.
  • check the data and time on iphone

  • On your Mac: go to System Preferences > choose Date & Time.
  • If the data and time are wrong, update them or enable the option to set the date and time automatically.

Solution 12. Disable Restrictions

iTunes could not connect to the iPhone because an error occurred while reading from the device. Sometimes, this is caused by the restrictions that you applied to your iPhone. You can remove it by going to your iPhone Settings > Screen Time > Content & Privacy Restrictions > Disable Restriction.

Solution 13. Free Up Storage on iPhone

Freeing up memory on your iPhone might be one viable way to rule out unknown errors. Here are some measures:

Solution 14. Delete the "Lockdown" Folder

Deleting the "Lockdown" folder may help remove corrupt files that may cause errors on iTunes.

To find the folder and delete it, you can:

  • Press and hold the Windows + R keys on the keyboard.
  • In the Running window of your PC, type %ProgramData%.
  • Click OK.
  • Find the Apple folder and click it.
  • Delete the Lockdown folder.

Solution 15. Restart Your iPhone

  • Press and hold either the volume button and the side button till the power-off slider appears.
  • Drag the slider and wait 30 seconds for your iPhone to turn off.
  • To turn your iPhone back on, press and hold the side button until you see the Apple logo.

restart your iphone

Solution 16. Connect Your iPhone to Another Computer

Still cannot fix the issue? If so, it's a rare case that your computer won't "accept" your iDevice. Try to connect your iPhone to another computer. And if iTunes error 0xe8000015 doesn't appear, the previous computer could be the culprit for the problem.

Solution 17. Contact Apple Support

If the same issue occurs on another computer, the last fix is to contact Apple Support Team. You can reach out to the team by going to

Part 2: Use the Best iTunes Alternative to Transfer and Manager Your iPhone Data

If nothing proves successful or you are fed up with iTunes, don't hesitate to take a glance at MobiKin Assistant for iOS (Win and Mac). This professional software runs on your computer independently, enabling you to transfer and manage your iOS data/iTunes backups on any PC/Mac flexibly and efficiently.

Key Highlights of MobiKin Assistant for iOS:

  • Transfer files from iDevices to computers, and download data from computer to iPhone/iPad/iPod.
  • Work for various data types, including Video, Photo, Music, eBook, Contacts, SMS, Notes, Safari Bookmarks, Voice Memo, Podcast, Ringtone, Playlist, and others.
  • Take control of iOS data and iTunes backups on a computer directly.
  • Back up and restore data between iOS devices directly and copy iTunes backups from PCs/Macs to iDevices.
  • Run smoothly without iTunes.
  • Keep original data quality.
  • Work well on various iDevices, such as iPhone 12/12 Pro (Max)/12 mini, iPhone 11/11 Pro/11 Pro Max, iPhone X/XR/Xs/Xs Max, iPhone 8/8 Plus, iPhone 7/7 Plus, iPhone 6/6S/6 Plus, iPod, iPad, etc.
  • It never records any privacy of its users.

ios assistant for win ios assistant for mac

Now, download the best iTunes alternative on your computer and experience the flexible iOS data management brought by this top-notch program.

* Connect Your iPhone to Your Computer

  • Install and launch MobiKin Assistant for iOS on your computer.
  • Attach your iPhone to the computer through a USB cable.
  • This tool will identify your device soon, and its main interface will appear like below.

the main interface of assistant for ios

Tips: Before the recognition, you may need to press "Trust" on your iPhone and tap "Continue" on the software as prompted.

* Transfer and Manage Your iPhone info and Media Files

You'll now see a list of data types at the left menu on the main screen. Next, you can:

  • Click "Export" to transfer data from iPhone/iPad/iPod to a computer.
  • Hit "Import" to copy files from the computer to the iOS device.
  • Press "Delete" to remove useless files from an iPhone, iPad, or iPod.
  • Tap "Edit" to modify the info of the existing iOS data.

transfer and manager iphone info and media files

* Offload Applications from Your iOS Device

You can click "Uninstall" from the top of the interface to remove unnecessary applications from your iDevice.

uninstall apps from iphone with the best itunes alternative

* Manage iTunes Backups on Your Computer

Click "Super Toolkit" from the program screen and select "iTunes Backup & Restore". Next, you can proceed with the iTunes backups management:

  • Hit "Backup" to back up your iDevice to iTunes default location or any customized folder as you like.
  • Highlight "Restore" to get data from iTunes backup onto your iDevice.
  • Press "Delete" to remove iTunes backup records from your PC/Mac.

manage itunes backups on computer via assistant for ios

Ending Words

Overall, the 17 fixes we introduced above are not complicated, though, it is a lot of work to try all out. So, rather than trying the solutions above one by one that may or may not work out, wouldn't it make more sense to save your precious time by forgoing the annoying iTunes? In this connection, simply choose the best replacement for iTunes - MobiKin Assistant for iOS to please yourself.

ios assistant for win ios assistant for mac

How do you fix iTunes could not connect to this iPhone because an unknown error occurred? Please leave your thoughts below, if any. Chances are your idea is of great help for more folks.

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Alleny Gavin
Alleny GavinChief Editor
A chief editor at MobiKin, brings over a decade of experience in technical writing and holds a B.A. in English Literature. With a background as a Project Manager in the IT industry, he has authored 1000+ articles on, offering expert solutions for iOS issues. Gavin, a tech enthusiast, effortlessly recommends software with passion and extensive expertise in smartphones and software.
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