10 Reliable Solutions to Fix Samsung Smart Switch Not Working/Connecting

Samsung Smart Switch facilitates file transfers across various devices, including Apple, BlackBerry, Nokia, etc., to Samsung Galaxy and MP3 players. It covers contacts, call logs, multimedia, and more, with some data being converted to Samsung-supported formats. Despite its proficiency, issues like the Samsung Smart Switch not working may arise at times.

Well, this guide compiles nine common solutions to fix Samsung Smart Switch issues. Additionally, it introduces a more professional, stable, and secure alternative for phone transfers.

samsung smart switch not working

Part 1: Why Is Smart Switch Not Working

Samsung Smart Switch unable to connect to device or not fails to work? Some factors could be at play. Please check out the comprehensive list below for potential reasons:

  • Your device might lack compatibility with Smart Switch.
  • The cable connecting your device to the PC may be faulty.
  • Poor internet connectivity is being used for data transfer.
  • Background services or programs may be interrupting the connection.
  • The installation process might not have been executed correctly.
  • Limited available space could be hindering Smart Switch functionality.
  • Bugs in the PC or Mac app may be affecting performance.
  • Drivers required for Smart Switch may fail to load automatically.
  • Inadequate system resources, such as RAM, processing power, or device battery, could be a limitation.
  • The software itself may require updating to the latest version.
  • Hardware inconsistencies, like limitations in device capabilities, may impede data transfer.

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Part 2: How to Troubleshoot Samsung Smart Switch Not Working [9 Quick Fixes]

Fix 1: Check Smart Switch for Compatibility

Fix the Samsung Smart Switch not compatible by ensuring compatibility with the specified OS version. For instance, for Windows, use XP or later; for Mac, use MacOS 10.6 or later. Ensure the Samsung phone runs Android 4.3 or later, and for iPhone users, iOS 4.2.1 or later is required. If compatible, confirm roles: set the Samsung receiving phone as the "Receiving device" and the sender as the "Sending device".

fix samsung smart switch not compatible

Fix 2: USB Cable/Port before Setting USB Mode

Check your smartphone-to-PC cable for damage or USB port issues, as these could result in "Smart Switch failed to connect the device". Test the cable with another phone and different USB ports before you connect Samsung to the PC. Further, ensure the correct USB settings on your phone by going to "Settings > Storage > Menu icon (top right) > USB PC connection" and selecting "Media device (MTP)" for the USB connection option.

Fix 3: Check Network Connection

For uninterrupted Smart Switch WiFi transfers, ensure a stable Internet connection, especially when Smart Switch has an unsupported USB connection. Test speed with a webpage or OOKLA. Restart your WiFi router if issues persist; contact your provider if needed.

Fix 4: Reinstall Device Driver

The "Smart Switch not connecting" issue in Smart Switch disrupts data transfer due to connection failures, often caused by network problems, hardware issues, or software conflicts. Resolve by updating driver or firmware and verifying USB cable integrity. If issues persist, seek support from Samsung.

fix samsung smart switch failed to connect

Fix 5: Give Permissions to Smart Switch

To fix the Samsung Smart Switch failed to connect, grant the necessary permissions by:

  • Hold the Smart Switch app icon for the app info menu.
  • Click the "Info" icon and choose "Permissions".
  • Select Storage, Contacts, Call, SMS, Files, and Media permissions.
  • Repeat these steps on your new phone to facilitate file transfer.

Fix 6: Ensure There's Enough Storage Space

Smart Switch keeps crashing? Here are some useful tips to optimize Smart Switch performance:

  • Clear Junk Files: Check and delete unused files in "Settings" > "Storage" to free up space on Samsung.
  • Memory and Power: Ensure at least 20% battery and sufficient memory before running Smart Switch to avoid errors.
  • Installation Issues: Address "Not Enough Space" errors during installation by creating more space.
  • Cache Clearing: Clear mobile cache in "Settings" > "Storage & USB" > "Cached data" for improved performance.

free up space on samsung

Fix 7: Verify the Stability of Smart Switch

Users encountering the issue with Smart Switch face disruptions and inconsistencies in data transfer. This problem, marked by interruptions, can be attributed to software bugs.

To address this, ensure both source and target devices have the latest software updates to minimize software-related malfunctions. Plus, verify the computers meet the recommended system requirements for Smart Switch to enhance stability during data transfer.

How to fix the Samsung Smart Switch not working on Windows 10/11/Mac? 1: For "side by side configuration error" on Windows 10/11, uninstall Microsoft Visual C++, install relevant versions, restart, and then install Smart Switch. 2: If your Mac doesn't recognize your Android despite USB debugging, go to "Settings" > "System update" > "Check for update," restart both devices, and try connecting again.


Extended Reading:

Fix 8: Inspect the Data Volumn/Types

To enhance the functionality, check out the Samsung Smart Switch troubleshooting tips:

  • File Size Management: Avoid app transfer issues by dividing large files into smaller volumes for a smoother process.
  • App Transfer Limitations: Smart Switch transfers select Android apps to Samsung Galaxy, excluding some like Snapchat and Facebook.
  • Inter-OS App Transfer: Direct app transfers between iPhone and Samsung aren't allowed. Instead, share a list of iPhone apps with a Samsung Galaxy and install their Android versions on the Samsung device.

inspect data volumn to fix smart switch not working

Fix 9: Reinstall Smart Switch

If the Smart Switch update is not working, consider reinstalling the app:

  • Remove the app from your phone.
  • Visit the Google Play Store and search for Smart Switch.
  • Click "Install" to download and reinstall the app on your device.

Note: What should I do if Smart Switch is not working even after reinstalling the app? Consider additional actions such as checking for hardware inconsistencies, ensuring adequate system resources, and exploring alternative phone transfer options.


Part 3: Use a Trusted Samsung Smart Switch Alternative [Always Work]

Samsung users often find several technical aspects in need of improvement, as evident from the common issues discussed earlier. However, is there a tool that not only inherits Smart Switch's advantages but also overcomes its drawbacks? Enter MobiKin Transfer for Mobile, including its Mac version, as the ideal alternative. What makes this tool excellent? Read on to find out.

MobiKin Transfer for Mobile - A Trustworthy Smart Switch Alternative:

  • Transfer data from an Android/iOS phone to Samsung devices without interruptions.
  • Support Android to Android transfer, Android to iOS transfer, iOS to Android transfer, and iOS to iOS transfer.
  • Copy such items as contacts, SMS, call history, music, videos, photos, docs, notes, bookmarks, calendars, and more.
  • Let you clear saved data on the receiver before transferring files.
  • Easy to use, move data fleetly, and keep original file quality.
  • Well compatible with almost all Android devices, including Samsung Galaxy S23/S22/S21/S20/S10/S10e/S10+/S9/S9+/S8/S8+, Galaxy Note 20/Note 10/Note 9/Note 8/Note 7, etc.
  • Enusre secure file migration without privacy leakage.

So, Begin your trial journey by free downloading this enhanced product for a more reliable experience:

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Next, let us explore how to transfer data from a smartphone to a Samsung Galaxy S/Note using MobiKin Transfer for Mobile:

Step 1: Launch the Program and Connect Devices to a Computer

Begin by downloading and installing Transfer for Mobile on your computer. Open the program to access its primary interface. Follow the on-screen prompts to connect your two phones to the computer using suitable USB cables.

launch transfer for mobile

Step 2: Confirm Source and Destination Phones

Once your phones are recognized, the interface will display them on opposite sides. Confirm that the device with the files to be transferred is the source phone, and the Samsung phone receiving the data is the destination one. If needed, use the "Flip" button to switch their positions.

confirm the positions of the two phones

Step 3: Transfer Data from the Source Phone to Samsung Mobile

On the window panel, you'll see all transferable data types. Select the file types you wish to move and then click "Start Copy" to initiate the data transfer from your source device to the Samsung phone.

transfer data from a smartphone to samsung via transfer for mobile

In Conclusion

This guide addresses several common critical situations and provides solutions for Samsung Smart Switch not working. If you find Smart Switch challenging after trying the troubleshooting tips, consider opting for a cutting-edge alternative – MobiKin Transfer for Mobile. This tool is resource-efficient, ensuring smooth and secure data transfers. Plus, the provision of a free trial opportunity also demonstrates its user-centered philosophy. Finally, feel free to reach out if you have any questions.

win phone transfer mac phone transfer

Related Articles:

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Alleny Gavin
Alleny GavinChief Editor
A chief editor at MobiKin, brings over a decade of experience in technical writing and holds a B.A. in English Literature. With a background as a Project Manager in the IT industry, he has authored 1000+ articles on, offering expert solutions for iOS issues. Gavin, a tech enthusiast, effortlessly recommends software with passion and extensive expertise in smartphones and software.
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