Refund FAQs
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How to Get a Refund after Renewing 1-Year Subscription?

Please kindly understand that according to our Refund Policy, a refund for the automatic renewal product is not supported. That's because:

When you enter the order page, MyCommerce would tell you how to turn off the service. (Here, the whole renewal transaction is based on the Terms of Sale and Privacy Policy of Digital River. And if you have any question about the renewal, you can go to the Customer Service Help page of MyCommerce.)

And while the order is completed, an e-mail with the subject of "Delivery information for XXX" will be sent to tell you the way to manage the subscription as well. What's more, 14 days before your subscription expires, MyCommerce will send you an e-mail again to inform you of the expiration and renewal. That means you can cancel the subscription any time before the expiration of 1 year. (Here, in order to know the subscription info timely, please keep an eye on your mailbox.)

Tips: To get more details about 1-Year Subscription, please go to the page:

However, if you meet the refund requirements of our Refund Policy and wish to get a refund, please submit a refund order by following the steps in "How Can I Get A Refund".


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