Refund FAQs
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Refund Policy

MobiKin commits to developing advanced software for mobile phone users and providing you with better service. Hence, we offer the trial versions for all MobiKin products which allow users to experience some features of our software. In this "try-before-you-buy" system, you can download the trial versions to ensure whether they are compatible with all your requirements. This can help you avoid purchasing the wrong products.

Money Back Guarantee

MobiKin provides customers with a 90-day Money Back Guarantee and all the refunds will be approved within this guarantee only under the accepted circumstances below. If a purchase exceeds the product's specified money-back-guarantee period or does not conform to the accepted circumstances, your refund request won't be accepted.

Notice: Due to the instantaneity nature of data recovery, we provide a 7-day Money Back Guarantee for the recovery products, i.e. Doctor for iOS, and Doctor for Android.

Unaccepted Circumstances

Generally, your refund request will be rejected in these circumstances:

- You fail to read and understand the product descriptions before placing an order and are dissatisfied with the product's functions after the purchase.

- You change your mind after purchasing the products.

- You think you have purchased the "wrong" product and have purchased the "right" one from other website or company.

- You ask for a refund after you agree to exchange another MobiKin product already.

- You request for a refund for the operation failure that is not caused by or related to our product.

- You request for a refund for technical troubles, but never provide any detailed information about the problem to our support team or refuse to try the solutions provided by our support team.

- You ask for a refund for part of a bundle. That's because MobiKin cooperates with a third party payment platform which does not support any partial refund within an order.

- You request for a refund for the automatic renewal product. When you purchase our products, the payment platform would remind you of the Auto Renewal Service and tell you how to turn it off. In addition, before the order is going to expire 14 days, Mycommerce would send an email to you and you can cancel the automatic renewal service. Hence, if you do not cancel the service timely, you are responsible for your own behavior.

- You fail to receive the license code for the product and never ask our support team for help.

- You require for a refund for price change or want to get a refund on the product that is purchased from promotion campaigns.

- You want to get a refund on the product that is not purchased from MobiKin directly.

- A refund request for the MobiKin recovery tools only scan and restore parts of lost data. The data recover principles decide this limitation of recovery tools. Normally, if the trial version of MobiKin recovery tool can scan the lost data out, the full version can help you get them back. Therefore, you are strongly recommended to try the trial version and check the scanning results before purchasing the product.

Accepted Circumstances

Certainly, you can get a refund if you meet the following requirements:

- Supposed that you mistakenly purchase a wrong software and then purchase the right one from MobiKin within 90 days, we can refund you for the wrong product. However, if these two products are irrelevant, we won't approve the refund.

- If you simultaneously purchase the same product twice, we will refund one of the products or exchange one program for another MobiKin product with the confirmation of our support team.

- The purchased software has terminal technical problems and no any available solution has been provided within 30 days. Under this circumstance, MobiKin will refund you if you do not want to wait for a future upgrade or solution.

- You do not receive the license code within 24 hours after the purchase and have not received a timely response within one business day on weekdays after contacting our support team. (Tips: To retrieve the license code, you can search it from

Once a refund is issued, the corresponding license will be disabled, so please uninstall the software and remove it from your computer.


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