Refund FAQs
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When Can I Get My Money Back after the Refund Request is Approved?

Generally speaking, once your refund request is approved, the refund will be shown on your account within 3-7 business days. You can go to to check the refund status 3 days after the successful submission.

Due to billing cycles, the refund may not appear on the same credit card statement as the original charge. If you are unable to locate the applied credit, please contact the issuing bank for further information regarding when it will be applied.

During holidays, it may take longer but it is not expected to exceed 20 days. Sometimes the refund process might be longer than 20 days for the following reasons:

- The refund process may be extended due to festivals, holidays, bank affairs or other reasons;

- It is possible that the funds are frozen by the card issuer, bank, Paypal or other payment authorities. In this case, you can contact your credit card issuer or bank to learn about the refund progress.

If you do not receive the refund 20 days after our approval, please contact us to check the refund status.



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