FAQs about MobiKin Assistant for iOS (Windows/Mac)
1) FAQs about connecting iOS device:
What can I do if my iDevice fails to connect?
Details about Trust or UnTrust A Computer on iPhone, iPad or iPod
My computer won't recognize my iPhone, how to fix it?
2) FAQs about operating the software:
What can I do if there is nothing in the output folder?
How to fix when the product freezes or crashes?
The software font is too small on 4K or HD screen, how to fix it?
What to do if the program fails to detect iTunes backup on your Mac?
Other FAQs You May also be Interested in:
1. What data can be exported?
A: You can export Music, Movies, TV shows, Podcasts, eBooks, Audiobooks, Ringtones, Playlists, Voice memos, Cameral Roll and Photos. And the Windows version also supports contacts, messages, notes and Safari bookmarks.
2. Can I export SMS and contacts from my iPhone?
A: Yes. But at present version, only the Windows version can reach the goal. Mac users can use the tool of MobiKin Doctor for iOS (Mac Version) to extract text messages and contacts from iPhone devices.
For Mac user: https://www.mobikin.com/assistant-for-ios-mac/
3. Can I export the data on my iPad/iPhone/iPod to iTunes library?
A: No. It could only export data from iPhone/iPad/iPod to your computer, you need to add the files to iTunes by manually.
4. Can I transfer the music and movies from one Apple device to another device?
A: No. this tool can only export data from iPhone/iPad/iPod to your computer currently. If you want to import to another apple device, you can add these files to iTunes and then sync to your apple device.
5. Why the program can't find my ebooks?
A: Please make sure that your ebooks are on your iBooks app, not on other ebooks app, such as kindle, ebook reader and so on. And please make sure that the ebooks on your iBooks app have been downloaded from iCloud and you can read it with iBooks.
6. Why the exported ebook is blank when I open it on my computer?
A: If you can open the book on your iPad/iPhone/iPod, but can't open it after you export to your computer, then the book should be protected by DRM. It's not allowed you open it in other place.
7. What is the difference between free trial version and full version?
A: The free trial version and the full version are the same product, the only difference is that the free trial version only allows you to preview files and you can only export the first item of each file category.
Once you buy the software successfully, the registration code will be sent to you by email automatically. After you register the software, the free trial version will become full version.
8. Can Transfer program works on iMac with OSX 10.5?
A: No, the transfer software can't works on OSX below 10.9. It supports OSX 10.9 or above.
9. How to Backup iPhone with iTunes?
A: To back up the content on your iOS device, follow these steps:
1) Make sure your computer has the latest version of iTunes.
2) Connect your iOS device to your computer.
3) Choose File > Devices > Back up.
If you're using iTunes 10.7 or earlier, right-click the device from the list and choose Backup Now.
You can also back up by syncing your iOS device with your computer. When you use iTunes to sync, backing up is the first step.
To verify that the backup finished successfully, open iTunes Preferences and select the Devices tab. You'll see the name of the device along with the date and time iTunes created the backup.