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Full Guide to Fix All WhatsApp Problems

Normally, people would like to use a messaging application to contact with their friends or families rather than employing the inbuilt SMS function on their phones. This is because the messaging apps allow users to send photos and videos during the chatting process. What's important, most of them are highly secure so customers have no need of worrying about the data disclosure. And among these chatting software, WhatsApp could be the most popular one for the reason that it compatibles with both iPhone and Android mobile phones. Besides, it is able to protect the users' privacy and information security.

However, according to the reviews from WhatsApp users, there are many issues appear in their using process, which really disturbed them a lot. Therefore, this article is written to summarize the WhatsApp issues that users often meet and offer the corresponding solutions for you.

how to solve whatsapp problems

Part 1. The Most Common WhatsApp Problems and Their Solutions

Actually, the WhatsApp issues that users often meet are similar. Here we have summarized them into five categories.

1. Installation issues

The reasons that cause this this kind of problem are:

- The version of your phone system does not support the WhatsApp.

It is possible that the older version of iOS or Android does not support WhatsApp. So you'd better go to check the version of your device and update it when you find there is a new version available. To check the version, iPhone users and Android users have different ways.

If you are Android users, you can go to Settings> About Phone to see what version you are using.

If you are using an iPhone, you could navigate to Settings> General> Software Update.

use new ios version

- Phone storage space shortage

To install the WhatsApp, you must have enough space for the program. So when you fail to install the tool, the first thing you should do is to confirm the usable free space on your device. If the space is not big enough to install the WhatsApp, you should free up your phone by deleting junk files or transferring data on your phone to other device. After that, you can try again to install the application.

- Fail to get the activation code

If you have ever used WhatsApp, you must know that you need to type in a one-time security code when you log in your account. But sometimes you may not receive the code and be not allowed to enter WhatsApp. In this case, you can tap on "Call me" option and you will automatically get a call from WhatsApp server who will tell you the number and you can verify it right away.

how to fix whatsapp problems

2. Connection issues

- Unstable network

The use of WhatsApp requires you to connect a good network. So it is certainly you are not able to manage your WhatsApp when the Wi-fi you connect is unstable. You can check the internet signal on your screen. If the internet signal you are using is very weak, you'd better try to establish a connection between your device and other available networks to solve the problem.

- Outdated WhatsApp version

An outdated version of WhatsApp also can lead to the connection issue. When was the last time you update your WhatsApp? Have you checked the WhatsApp update frequently? If not, you need to do that at this moment. Just go to the App/Play store and select Updates. Then find out WhatsApp and tap on Update option. After installing the newest WhatsApp version, you can launch it on your device again to see whether it can run well.

3. Contact issues

- All contacts not displayed on WhatsApp

Lots of users have met the situation that no any contact is listed in the WhatsApp Contacts list when they enter the app. What can you do in this situation? You might disable the "Show all contacts" feature of WhatsApp. Therefore, you can go to Settings in WhatsApp and then click on Contacts option under this folder. Finally tick "Show all contacts" to enable the feature so that you can see the contacts.

enable show all contacts feature of whatsapp

- Cannot see newly added contacts

Some users say that they are not able to find the contacts that they have added just now. This might because the software does not have enough time to auto refresh your WhatsApp account but you can refresh it manually. Just tap on "Options" on the main interface of WhatsApp and then select "Refresh". Now you only need to wait for a while and search the contacts again.

refresh contact list on whatsapp

4. Message issues

- Unable to search words in messages

WhatsApp equips a feature that allows users to search a specific conversation by typing in words. But if you can't do that, do not worry! You can fix the issue by following the steps: Settings> General> Spotlight Search. Then under this folder, you will see several results. Just choose "WhatsApp" and slip the slider from left to right to turn it on.

- Can't send & Receive messages

It would be a big problem that you are unable to send or receive messages. In fact, the reasons that cause the issue are various but we only mention the main solutions here.

1) Reboot your phone. Just press and hold the Power button until you see the "Power off" option on the screen and then tap on. After turning off the device, you need to wait for several seconds and tap on Power button again to restart it. And now, you can launch WhatsApp to see whether you can send or receive messages to/from others.

2) Reinstall WhatsApp. Using a new WhatsApp version could help you. Thus, you can unload the software at first on your device. Then go to App/Play store to find and download the newest one.

3) Reset Network settings. The status of the network connect play an important in sending & receiving WhatsApp messages. If you are in a poor network environment, it would be difficult for you to send and receive messages. To solve this problem, you can navigate to Settings> General> Reset> Reset Network settings.

reset network settings on iphone

- Incoming Messages delayed

Incoming messages delayed means that you have sent the messages but the receiver cannot get the messages immediately. This must be untoward if you get something urgent. To settle this issue, you can:

1) Disable "Restrict Background Data": go to Settings> Data usage> WhatsApp data usage> uncheck "Restrict background data" option;

disable restrict background data

2) Reset app preferences: go to Settings> Apps> Menu Button> Reset app preferences.

5. WhatsApp crashing

When WhatsApp crashes, you are permitted to do nothing on this tool. To get rid of this trouble, you can:

1) Uninstall and reinstall WhatsApp;

2) Disable Facebook Sync: go to Settings> Facebook> Contacts. Then slip the sider to turn it off.

3) Update iOS version.

These are the main solutions for this problem. If you want to know more about the details, you can click here to learn the full solution.

Part 2. Other WhatsApp Issues

Except the problems we have mentioned above, there are some other WhatsApp issues. These errors appear rarely but you are advised to learn them.

1. Fail to download WhatsApp media

Many users like sharing videos or photos with their friends on WhatsApp. Nonetheless, sometimes the receiver is incapable of downloading these funny or beautiful videos or pictures. This can be easily solved by turning on media auto-download option on your device. And another possibility is that you forget to enable the Wi-fi. Just go to check whether you have connected your phone to the internet.

2. Cannot backup WhatsApp data

Backing up data on your device is a good habit cause you may lose the files unexpectedly but you can get them back from the backup. And for WhatsApp users, they can realize this goal simply by going to Settings> Chats> Chat Backup> Backup now in WhatsApp. But sometimes you may fail to do that because of the poor internet or space shortage. Just connect your phone to a stable internet and free up your phone to solve it.

how to backup whatsapp chats

See also:

Methods to Back up WhatsApp Messages for Android and iPhone

3. WhatsApp no response

You are probable to get a pop-up notification says that "WhatsApp isn't responding. Do you want to close it?" when you try to launch the software at times. In this case, the first thing you need to do is just taping on "OK" to move past it. Then you can try to launch WhatsApp again after a few minutes. If it still fails to work, you can choose to reinstall it.

Part 3. How to Restore Deleted WhatsApp Data

The problems above are all about the software problem but there are also some WhatsApp issues are caused by users themselves. And one of the most common problems is that customers often mistakenly delete some significant files on WhatsApp. So here we will tell you how to recover the deleted WhatsApp data effectively.

For iPhone users, you can choose iPhone WhatsApp Recovery to help you. After downloading and installing it, you can click here to learn the detailed steps to get back the lost WhatsApp data on iPhone.

win iphone whatsapp recovery mac iphone whatsapp recovery

recover iphone whatsapp data

For Android users, Android WhatsApp Recovery is a good choice. Also, two free trial version of this program are displayed below. After getting the tool, you are able to get the full tutorial on recovering the deleted WhatsApp files on Android from here.

win android whatsapp recovery mac android whatsapp recovery

recover android whatsapp data

Related Articles:

How Can I Transfer WhatsApp Chats from iPhone/Android to Email?

How to Recover WhatsApp Images/Pictures on iPhone Selectively?

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