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7 Solutions if You Can't Import Photos from iPhone to PC

2020-01-15 13:30:00/Posted by Alleny Gavinto iOS Transfer Topic/Follow @ MobiKin

The most convenient thing about Windows is that it allows you to transfer photos from iPhone to PC without the assistance of any third party software. However, this process is not always smooth. Many people can't import photos from iPhone to PC when trying to connect an iOS device to a computer. These problems may be that:

  • Photos on the iPhone cannot be detected on the PC;
  • iPhone cannot be accessed;
  • iPhone cannot display all photos on the computer, etc.
  • Can't import photos from iPhone to computer

In fact, you are not alone, many people are experiencing the same problem. But now you don't need to worry. Here, we introduce you 7 ways to solve the problem of not being able to transfer photos from iPhone to PC. You can try them one by one until the problem is solved and you can successfully transfer photos from iPhone to PC.

can't import photos from iphone to pc

Part 1. Use A Tool to Import Photos from iPhone to Computer [HOT!]

If your computer won't import pictures from iPhone, you can firstly try MobiKin Assistant for iOS, which is one of the most efficient tools to export data from iPhone to computer. It is not as troublesome as iTunes, and it does not delete data on the phone like iTunes does. It only requires a single click to send iPhone, iPad and iPod data to a computer without damaging the data, and vice versa. This tool has been used and trusted by millions of users worldwide.

Why recommend MobiKin Assistant for iOS first?

  • Import all photos from iPhone to PC without iTunes.
  • Transfer 10+ types of data, including Photos, Video, Song, eBook, Contacts, Text Messages, Notes, Safari Bookmarks, Voice Memo, Podcast, Ringtone, Playlist, etc. between iPhone/iPad/iPod touch and computer.
  • Supports to backup and restore data between iPhone, iPad or iPod and iTunes directly.
  • Compatible with almost all models of iPhone, iPad and iPod, including iPhone 11 (Pro)/11 Pro Max, iPhone Xs, iPhone Xs Max, iPhone XR, iPhone X, iPhone 9, iPhone 9 Plus, iPhone 8, iPhone 7, iPhone 6S/6, etc.

Now, click the following button to quickly get MobiKin Assistant for iOS installed on your computer. Then, follow the guide below to see how to transfer photos from iPhone to PC without iTunes by using this software. Windows and Mac versions are both available and in this article, we will set Windows version as example. The operations are almost the same on Mac.

Step by Step Tutorial to Transfer Photos from iPhone to PC Using Assistant for iOS

Firstly, launch Assistant for iOS and connect your iPhone to your computer via a USB cable. Wait until it detects the connected iPhone and you can see an interface like below:

connect iphone to pc

Secondly, All iPhone data are categorized and displayed on the left side menu. Choose the "Photos" category and all photos on your iPhone will be scanned out. Now, you can preview and select the photos you want to transfer.

how to transfer photos from iphone to pc

Finally, after you have selected the photos you want to copy to computer, you can click the "Export" button from the top menu and choose a location on your computer to start the photos transfer from iPhone to PC.

Video guide: How to Transfer Photos from iPhone to Computer?

Can't Miss:

Part 2. Fixes to "Can't Import Photos from iPhone to PC" Issue

Solution 1 - Check the USB cable

If something went wrong when importing photos to windows 10 from iPhone, you can first check the USB cable to see if there is any sign of damage or dust to make sure it works properly. If possible, please use the official Apple USB cable. Because although some third-party cables can make your iPhone recognized by the PC and you can view the photos on the phone on the PC, it may only charge the device and doesn't allow you to transfer files.

Therefore, if you have another spare USB cable, you can try again to confirm whether the problem is caused by the USB cable.

Solution 2 - Let iPhone Trust Your Computer

When you connect your iPhone to your computer with an available USB cable, make sure your iPhone is unlocked. Once connected, a notification pops up on the iPhone's home screen asking if you want to trust this computer. At this time, you need to click "Trust".

can't import photos from iphone to windows 10

Once your iPhone has trusted this computer, you can continue to select Import photos and videos to open the Windows' Photos app, or you can go to "Computer"> "Portable Devices"> right click on your iPhone> locate to the DICM folder, and then choose your wanted photos to transfer.

Solution 3 - Check Apple Mobile Device Support Is Installed or Not

It's time to check if Apple Mobile Device Support is installed on your computer. To transfer files from iPhone to computer, Apple Mobile Device Support must be installed. Otherwise, Windows Photos not recognizing iPhone and you cannot import photos from iPhone to PC. Generally, Apple Mobile Device Support is installed on your PC together with iTunes by default. You can follow the path described below to see if it is installed on your computer. If not, then this may be one of the main reasons why your photos won't import from iPhone to PC:

  • Step 1: Press the Windows key to open the "Control Panel".
  • Step 2: Select the "Programs and Features" option in the list of the panel.
  • Step 3: All installed software will be displayed in the list. You can type Apple in the search box to find out if there is Apple Mobile Device Support. If you cannot find it, then you need to reinstall iTunes.

can't import photos from iphone

Solution 4 - Check Software Update for iOS and iTunes

Sometimes, too old versions of iOS or iTunes can also cause file transfer failures. Therefore, you can take a moment to check your iOS device and the version of iTunes to make sure that they are all up to date. If you know how to check if the version is up to date and how to update it, you can follow these steps:

It should be noted that it usually takes a certain amount of time to update the software, so please ensure that your device's battery is sufficient (preferably not less than 50%) and connect your device to a stable Internet (which can be WiFi, Or mobile data)

* Check and Update iOS to Its Latest Version

If your phone's iOS version needs to be updated, then you can go to Settings> General> Software Update, then there will be a "Download and Install" option on the screen, just click this option to update the iOS version.

* Check and Update iTunes to its latest version

For Windows: Launch iTunes> Click Help
For Mac: Launch iTunes> Click iTunes (you can see at the top of the screen)
Then you will see many options. Click "Check for Updates" and if any new version is available, you will see "Download iTunes" option on your screen. Click on it to download the latest version of iTunes.

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Solution 5 - Verify the iTunes Apple Mobile Device USB Driver is installed

On a Windows PC, go to Device Manager by pressing Windows Key + X to opening Win + X menu. Select Device Manager from the list. Find Universal Serial Bus controller and press plus to expand the list. Find Apple Mobile Device USB Driver on the list.

If there's a down arrow, you might need to enable the driver, and if there's "!" Or "?", You might need to uninstall the driver and reinstall it. Note here that Apple Mobile Device Support or Apple Mobile Device Service is a component of iTunes and cannot be installed independently. To reinstall Apple Mobile Device Service, you need to remove iTunes and its related components first, and then reinstall iTunes again.

computer won't import pictures from iphone

Solution 6 - Enable Apple Mobile Device Service (AMDS) on PC

Make sure the Apple Mobile Device Service is enabled on your PC so as to help the PC access your iPhone storage. Now, you can stop iTunes, disconnect your iPhone and then follow the steps below to check and restart the service if it is already on.

Step 1: Press Windows key + R to open the Run window.

Step 2: Enter services.msc and press OK.

photos won't import from iphone to pc

Step 3: In the Services window, scroll down to find the option of Apple Mobile Device Service and check its status. If it is running, you should right-click on it, choose "Stop" and restart it. If it's not running, you should right-click on it, choose "Properties", set the Startup type to be Automatic and then choose Start > Ok.

Solution 7 - Connect to A Different USB Port or Try Another Computer

If you still can't import photos from iPhone to Windows 10/8/7/XP, it may also be because the USB port is faulty. Because users of the iPhone 5S have reported that they cannot use the USB 3.0 port to transfer photos to a PC. If you are also using a USB 3.0 port, then you can try connecting the device to a USB 2.0 port.

You can also try to connect iPhone to another computer directly, because there may be a problem with your existing computer and the computer won't import pictures from iPhone. If a new computer works, then the problem lies with the computer you used before. If it still doesn't work, then the problem can be locked on your iPhone. You can take your phone to an Apple Service Center near you for inspection.

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