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How to Cancel 1-Year Subscription?

You can cancel the subscription before it expires. Here are 3 ways to cancel the 1 Year Subscription:

Way 1. Cancel Subscription via MobiKin Support Center

You can email the unsubscribe request to support@mobikin.com. Don't forget to provide your order number and user ID in the email so that we can find your order as soon as possible.

Way 2. Cancel Subscription on MyCommerce Directly (Recommended)

Since the order is handled by MyCommerce, you can cancel the subscription on the platform directly. Here is how:

- Visit the official website of MyCommerce by clicking the link: https://account.mycommerce.com/. On this page, choose "Customer" to sign in your User ID and password, and then click "Log In" button to access your order info.

order search page

- Just click "Order overview" option to view the details of the order.

order overview

- Go to the bottom of the page to click on the "Cancel subscription" to cancel the recurring payment.

cancel 1 year subscription

- Click "Yes" on the pop-up window if you sure to cancel the subscription.

cancel subscription

- After you have done the operations above to cancel the related product subscription, you will receive an email with the subject of "Subscription cancellation for XXX", which means you have successfully canceled the subscription.

canceled successfully

Way 3. Cancel Automatic Deduction on PayPal to Stop Subscription

If you paid the order by PayPal, you can select to stop the 1 Year Subscription service by canceling the automatic deduction on the merchant on PayPal as well. The followings are the detailed steps:

- Tap on "Settings" and continue to choose the "Payments" option.

- Go to "Pre-approved payments" and tap on "Manage pre-approved payments" under the section.

- Choose the merchant's name "Digital River GBP GMBH" to view, modify or cancel.

- Click "Cancel" to complete the subscription cancellation process.

manage pre-approved payments

What is A "1-Year Subscription" or "Auto Renewal Service"?

"1-Year Subscription", also named "Auto Renewal Service", is a subscription type that you can choose while purchasing our products (MobiKin Assistant for Android, Doctor for Android, Assistant for iOS, Eraser for iOS, Transfer for Mobile). If you choose this subscription, you can use the purchased license code for one year. After 1 year, the 1 Year License will be automatically renewed. But you can select to cancel the subscription as well before the next billing period if you don't want to continue the service.

FAQs about MobiKin Assistant for Android (Win/Mac)

Top-rated FAQs

1) FAQs about connecting Android device:

How do I enable USB debugging mode on my Android devices?

How to fix USB debugging enabled but the detection still failed?

What to do if the program does not recognize my Android devices?

What to do if the driver installed failed?

How to connect Android phone via Wi-Fi?

2) FAQs about installing the program:

How to fix the not enough space issue for Android devices?

How to download MobiKin Assistant for Android (Android Version) to my Android device?

3) FAQs about operating the software:

What types of files does Assistant for Android support?

Why am I getting a message saying "the program is still running" when I try to uninstall the software?

Why the program only detect the received messages but not sent messages?

How to fix when the products freezes or crashes?

The software font is too small on 4K or HD screen, how to fix it?

Other FAQs You May also be Interested in

1. What's the difference between trial and full version of Assistant for Android?

A: While using a free version, you are able to scan and preview the Android files but cannot:

- Backup & restore Android files with one simple click.

- Manage (Export/Import/Add/Delete) the data like contacts, messages, photos, videos, music, etc. without any hassle.

- Organize applications on computer.

But a full version has no these limitations. In addition, you can enjoy 90 days money back guarantee and free technical support service after purchasing it. You can make a decision after trying the free trial version.

2. Which devices are supported by your Android Assistant software?

A: The devices from almost all popular Android manufacturers are supported, including Samsung, Xiaomi, OPPO, OnePlus, TECNO, Infinix, Itel, vivo, Honor, realme, Motorola, Huawei, TCL, Google, ZTE, etc.

And some models of these brand phones may not be supported, because there are too many models and we couldn't tested all of them. If you find that your device is not supported, please contact us and tell us your phone brand and model.

3. Can I back up App with its data to my computer?

A: You can back up your apps to your computer but without the app data.

4. Can I back up data from one Android phone to another phone with Android Assistant?

A: No, you could only back up data from Android phone to computer currently.

5. Can I find my contacts and message if the Android phone glass screen is broken?

A: If the USB Debugging is enabled on your phone before it is broken, then the data can be found with our program.

6. Can MobiKin Assistant for Android manage more than one Android device at the same time?

A: Yes, you can connect and manage more than one Android device on the desktop computer with MobiKin program simultaneously.

 

FAQs about MobiKin Backup Manager for Android (Win/Mac)

Top-rated FAQs

1) FAQs about connecting Android device:

How do I enable USB debugging mode on my Android devices?

How to fix USB debugging enabled but the detection still failed?

What to do if the program does not recognize my Android devices?

What to do if the driver installed failed?

How to connect Android phone via Wi-Fi?

2) FAQs about installing the program:

How to fix the not enough space issue for Android devices?

How to download MobiKin Assistant for Android (Android Version) to my Android device?

3) FAQs about operating the software:

Why am I getting a message saying "the program is still running" when I try to uninstall the software?

Why the program only detect the received messages but not sent messages?

How to fix when the products freezes or crashes?

The software font is too small on 4K or HD screen, how to fix it?

Other FAQs You May also be Interested in

1. What's the difference between trial and full version of Backup Manager for Android?

A: With the trial version, you can only back up data on Android device while the full version not only allows you to back up Android phone data, but also restore Android from the backup file with 1 click.

2. Which devices are supported by your Backup Manager for Android software?

A: The devices from almost all popular Android manufacturers are supported, including Samsung, Xiaomi, OPPO, OnePlus, TECNO, Infinix, Itel, vivo, Honor, realme, Motorola, Huawei, TCL, ZTE, Google, etc.

And some models of these brand phones may not be supported, because there are too many models and we couldn't tested all of them. If you find that your device is not supported, please contact us and tell us your phone brand and model.

3. Can I back up App with its data to my computer?

A: You can back up your apps to your computer but without the app data.

4. Can I back up data from one Android phone to another phone with Backup Manager for Android?

A: No, you could only back up data from Android phone to computer currently. However, you can choose to restore data from the Android backup to another Android phone with its Restore function. To transfer data from phone to phone directly, MobiKin Transfer for Mobile comes to help.

5. Can I back up data on my Android phone if the phone screen is broken?

A: If the USB Debugging is enabled on your phone before it is broken, then the data can be found with our program.

6. Can MobiKin Backup Manager for Android manage more than one Android device at the same time?

A: Yes, you can connect and manage more than one Android device on the desktop computer with MobiKin program simultaneously.

FAQs about MobiKin Doctor for Android (Win/Mac)

Top-rated FAQs

1) FAQs about connecting Android device:

How do I enable USB debugging mode on my Android devices?

How to fix USB debugging enabled but the detection still failed?

What to do if the program does not recognize my Android devices?

What to do if the driver installed failed?

2) FAQs about installing the program:

How do I install and activate the Doctor for Android full version?

3) FAQs about rooting Android:

All root tips you need to know

Top 10 Android Rooting Software & Apps [with/without Computer]

4) FAQs about operating the software:

How to grant permissions for scanning Android devices?

What to do if I cannot find USB storage mode on my device?

Why I can't recover any data from my Android?

What can I do if the program can't start properly?

What to do if my contacts, text messages cannot be recovered properly?

Why the program takes so long to scan for lost data on my Android device?

What can I do if I can't properly recover photos, videos, audio and document on Android?

How to fix when the produect crashes or freezes?

The software font is too small on 4K or HD screen, how to fix it?

Other FAQs You May also be Interested in

1. What is Superuser Request and how to allow it?

A: Superuser, is also known as root, can access all files in your phone and have administrative permission. In order to get Superuser permission, you need to root the device first. And then you can get access to your Android devices and restore data like contacts, text messages, call logs, photos, videos, audio and document from Android device with MobiKin Doctor for Android.

2. I don't want to root my Android phone, so can I get back my lost data with your tool?

A: If the data you're planning to restore is located in the phone's internal memory, then rooting your Android device could be the pre-condition for using our Android data recovery software. Otherwise, you can't get access to the phone's internal memory and scan for files. Read here to learn how to root Android devices in different ways.

3. How can I recover photos from my phone?

A:  This problem can be solved in two different situations:

- If the photos are stored on your external SD card, please turn on usb mass storage on your phone and then your computer will recognize your SD card as a removable device, then you can launch our program to try again.

- If the photos are stored on the internal phone storage, then the program doesn't support recovering it well currently.

4. Can I recover the deleted data if I did a factory reset?

A: No, it may not support the phone which did a factory reset.

5. What's the output file format of the recovered contacts and SMS?

A: The output file format for Contacts and SMS is HTML which you can view it with browser.

6. Why I can't install the program on my Android phone, how to fix it?

A: MobiKin Doctor for Android (Windows/Mac) is computer program and will not work on Android devices. So you need to install the program on the computer so as to recover lost data from Android device in one click.

What to Do When the Program Prompts the Registration info is invalid?

"I guarantee that I entered it correctly according to the email address and license code you sent me, but the software still prompts me that the licensed email or license code is invalid. Why?"

If you have failed to register the software due to the invalid licensed email (registration email) or license code (registration code, license key) prompted by the software, please check the reasons below and follow our proposed solution to fix it.

Part 1. Why is the licensed email or license code invalid?

When you register the software, you may be popped up with one of the following prompts to remind you that the license code is invalid. This may be caused by the following reasons:

1. The most common cause is input errors. Please double check to confirm that the license code and licensed email you entered are correct, including the upper case and lower case. We recommend that you directly copy and paste the email address and license code to avoid spelling errors. In addition, please make sure that no spaces are added before and after your code.

2. Check if you ordered or downloaded the wrong product, because some products have similar names.

3. You may have confused the Windows and Mac versions of the product. Most products have two versions of Windows and Mac. They are two completely different products, each with its own license code.

4. You may have registered the software that you did not want to purchase from the toolbox. For example, when you run MobiKin Doctor for Android, the first main interface is a toolbox that contains many different separately charged software. Each individual software has a separate license code. So you may have mistakenly registered other non-purchased software from the toolbox.

enter a valid email address

invaild license code

wrong email address

Part 2. How to solve the problem of invalid licensed email or license code?

Based on the above reasons, we provide the following solutions:

1. In order to prevent input errors, please make sure that you enter the licensed email and license code, not the license name and license code. It is best to copy and paste the license code directly to prevent entering incorrect characters and leaving blanks before and after it. To confirm your licensed email and license code, you can check them with the email from no-reply@mobikin.com, titled as "Delivery information for ...", e.g. Delivery information for "MobiKin Doctor for Android - 1 Year, 3 Devices, 1 PC License" (MyCommerce Share-it order no. *********).

- Use the recipient's email address to confirm your licensed email.

check licensed email

- Check your license code in the "License key for unlocking the product" section of this email.

check license code

2. If you ordered a wrong product by mistake, please send an email to support@mobikin.com to get in touch with us. If you downloaded a wrong product, please re-download the correct product from our website.

3. Make sure that the program you are using is the same as the program you purchased, such as the full name of the program on Windows or Mac.

4. Make sure that the correct software module is selected from the toolbox, so that the correct software is registered for purchase. e.g. For MobiKin Doctor for Android, you can only select the "Android Recovery" module from the toolbox to register.

choose android recovery tool

Part 3. Contact Us

If the above solutions still cannot solve your invalid license code or license email issue, please contact us via email for further assistance: support&mobikin.com.

Don't forget to include your order information (such as order ID, email address, name you used when you purchased, etc.) and related screenshots in your email, so that we can clearly understand your problem.

FAQs about MobiKin Transfer for Mobile (Windows/Mac)

Top-rated FAQs

1) FAQs about connecting Android device:

How do I enable USB debugging mode on my Android devices?

How to fix USB debugging enabled but the detection still failed?

What to do if the program does not recognize my Android devices?

What to do if the driver installed failed?

How to connect Android phone via Wi-Fi?

2) FAQs about connecting iOS device:

What can I do if my iDevice fails to connect?

Details about "Trust" or "Untrust" a computer on iPhone, iPad or iPod

My computer won't recognize my iPhone, how to fix it?

3) FAQs about operating the software:

What can I do if the program can't start properly?

The software font is too small on 4K or HD screen, How to fix it?

How to fix when the product freezes or crashes?

How to fix the not enough space issue for Android devices?

Other FAQs You May also be Interested in:

1. What's the difference between trial and full version of Transfer for Mobile?

The trial version of this software only allows you to transfer 10 contacts while the full version enables you to move different kinds of phone data without the limitation of number.

If you want to remove the limitation of the trial version and enjoy the full version, you need to purchase the license code.

2. Which devices are supported by the Transfer for Mobile software?

The Windows version of this program supports almost all the Android and iOS devices. If you want to know more details, you can click to get the specific supported devices.

3. What kinds of files can I transfer with MobiKin Transfer for Mobile?

- Support to transfer apps, contacts, SMS, call logs, music, photos, videos and books between two Android phones.

- Support to transfer contacts and books (PDF & EPUB formats) from Android to iDevice.

- Support to transfer contacts, text messages, books (PDF & EPUB format), music, videos and photos from iDevice to Android phone.

- Support to transfer contacts, calendars, books (PDF & EPUB format), bookmarks and notes from iDevice to iDevice.

Note: If your iDevice is running on iOS 11 or above, you cannot use this software to transfer notes.

For more details, you can go to the page: MobiKin Transfer for Mobile (Windows) and MobiKin Transfer for Mobile (Mac).

4. Do I need to pay for the software update after purchasing this program?

Both trial and full version of Transfer for Mobile allow you to update the program for free.

On Windows computer, you can click on the "menu icon" at the top right corner of the program and then select "Check for Updates" option. If it prompts you that there is update available, you can go with the instructions to upgrade the software.

On Mac computer, you can click MobiKin Transfer for Mobile > About MobiKin Transfer for Mobile to see whether your version is the latest, if it prompts you that there is update available, you can go with the instructions to upgrade the software.

Note: Registration information you purchased for the old version is valid for the upgrade version.

How to Register My Software?

Once completing the order, you will receive the registration information within minutes. After that, you can download and install the purchased program on your computer. Make sure you have downloaded the right version on your PC or Mac. Then, you can run the software and start registering it. Here is a step-by-step tutorial on how to register software:

Notice: When you enter the license code and license email to register the software, you need to pay attention to the following points:

1. To register the software you have purchased, both the license code (registration code/license key) and the license email are required.

2. The license email (registration email) is the email address used when you purchased the software, and the license code is the one you received with your licensed email.

3. Please copy and paste the email address and license code directly, as they are letter-sensitive. Be careful not to leave spaces before and after.

4. Each license code can only register the corresponding software you purchased.

 

Part 1. How to Register the software for Windows version?

- Click the "key-icon.png" button or go to "menu option" > "Register" from the top right corner of the primary interface;

register software for win

- After that, the program will prompt you that the "Registration is needed for the full version" as below. Here, you just need to click on "Register";

how to register software for win

- Enter your licensed email and license code when the registration window pops up and then hit the "Register" button;

register program for win

- Then you will see an interface as below. That means the registration is successful.

register software

Part 2. How to register the software for Mac version?

- Tap on the "key-icon.png" icon on the top menu;

register software for mac

- Click "Register" when you see the following interface;

how to register software for mac

- Type in your licensed email and license code and continue clicking "Register";

register program for mac

- After that, you will receive the following interface, which means you have registered the software successfully.

register succeed

I Lost My License Code, What Can I Do?

What can you do if you accidentally lost your license code (registration code/license key) after purchase? Don't worry! Here are 3 ways available for you to find the license code back:

Part 1. Check your license code again via email

Get the license code from your licensed email (registered email) that you used when placing the order;

check license code via email

Check and copy your license code in the "License key for unlocking the product" section.

check license code via email

Part 2. Check your license code on the payment platform

Go to the payment platform - MyCommerce to check your license code. Here, you need to note that if your order has been completed for a long time, then you may not be able to directly find the license code on the "Order Complete" page of the payment platform, but you can always check your license code on MyCommerce.

check license code via payment platform

Part 3. Contact us to resend you the license code

Supposed that you cannot find the license code from your licensed email or payment platform, please contact us via email: support@mobikin.com with the following information and we will resend the license code to you. (Remember to backup the license code after receiving it.)

- Your order ID;

- The full name and email address on the order;

- The date and amount of the charge.

FAQs about MobiKin Eraser for Android (Win/Mac)

Top-rated FAQs

1) FAQs about connecting Android device:

How do I enable USB debugging mode on my Android devices?

How to fix USB debugging enabled but the detection still failed?

What to do if the program does not recognize my Android devices?

What to do if the driver installed failed?

How to connect Android phone via Wi-Fi?

2) FAQs about installing the program:

How to fix the not enough space issue for Android devices?

How to download MobiKin Assistant for Android (Android Version) to my Android device?

3) FAQs about operating the software:

Why am I getting a message saying "the program is still running" when I try to uninstall the software?

How to fix when the products freezes or crashes?

The software font is too small on 4K or HD screen, how to fix it?

How to factory reset your Android phones?

Other FAQs You May also be Interested in

1. What's the difference between the free trial version and the full version?

The free trial version only allows you to update the software to the latest version and provides you the technical support. But except for the update and technical support, the full version also enables you to erase/wipe all files from your Android device, including deleted files, private data, system settings and so on. After the erasure, the data won't be able to be recovered by any tool.

2. What are the supported file types of this software?

This program supports to erase contacts, text messages, call logs, photos, videos, music, Apps, books, accounts, passwords, financial data, search history, system settings, etc. on Android devices.

3. What types of Android devices can be supported by the software?

MobiKin Eraser for Android is compatible with almost all the Android devices running on Android 5.0 to Android 14.0. For more details, please go to the Tech Spec.

FAQs about MobiKin Assistant for iOS (Windows/Mac)

Top-rated FAQs

1) FAQs about connecting iOS device:

What can I do if my iDevice fails to connect?

Details about Trust or UnTrust A Computer on iPhone, iPad or iPod

My computer won't recognize my iPhone, how to fix it?

2) FAQs about operating the software:

What can I do if there is nothing in the output folder?

How to fix when the product freezes or crashes?

The software font is too small on 4K or HD screen, how to fix it?

What to do if the program fails to detect iTunes backup on your Mac?

Other FAQs You May also be Interested in:

1. What data can be exported?
 
A: You can export Music, Movies, TV shows, Podcasts, eBooks, Audiobooks, Ringtones, Playlists, Voice memos, Cameral Roll and Photos. And the Windows version also supports contacts, messages, notes and Safari bookmarks.
 
2. Can I export SMS and contacts from my iPhone?
 
A: Yes. But at present version, only the Windows version can reach the goal. Mac users can use the tool of MobiKin Doctor for iOS (Mac Version) to extract text messages and contacts from iPhone devices.
 
For Mac user: http://www.mobikin.com/assistant-for-ios-mac/
 
3. Can I export the data on my iPad/iPhone/iPod to iTunes library?
 
A: No. It could only export data from iPhone/iPad/iPod to your computer, you need to add the files to iTunes by manually.
 
4. Can I transfer the music and movies from one Apple device to another device?
 
A: No. this tool can only export data from iPhone/iPad/iPod to your computer currently. If you want to import to another apple device, you can add these files to iTunes and then sync to your apple device.
 
5. Why the program can't find my ebooks?
 
A: Please make sure that your ebooks are on your iBooks app, not on other ebooks app, such as kindle, ebook reader and so on. And please make sure that the ebooks on your iBooks app have been downloaded from iCloud and you can read it with iBooks.
 
6. Why the exported ebook is blank when I open it on my computer?
 
A: If you can open the book on your iPad/iPhone/iPod, but can't open it after you export to your computer, then the book should be protected by DRM. It's not allowed you open it in other place.
 
7. What is the difference between free trial version and full version?
 
A: The free trial version and the full version are the same product, the only difference is that the free trial version only allows you to preview files and you can only export the first item of each file category.
 
Once you buy the software successfully, the registration code will be sent to you by email automatically. After you register the software, the free trial version will become full version.
 
8. Can Transfer program works on iMac with OSX 10.5?
 
A: No, the transfer software can't works on OSX below 10.9. It supports OSX 10.9 or above.
 
9. How to Backup iPhone with iTunes?
 
A: To back up the content on your iOS device, follow these steps:
 
1) Make sure your computer has the latest version of iTunes.
 
2) Connect your iOS device to your computer.
 
3) Choose File > Devices > Back up.
 
If you're using iTunes 10.7 or earlier, right-click the device from the list and choose Backup Now.
 
You can also back up by syncing your iOS device with your computer. When you use iTunes to sync, backing up is the first step.
 
To verify that the backup finished successfully, open iTunes Preferences and select the Devices tab. You'll see the name of the device along with the date and time iTunes created the backup.

What to Do if I Didn't Receive the License Code after Purchase?

Before you suspect that you have not received the license code (registration code or license key) after purchase, please take a few minutes to try the following ways to check your license code. After the order is completed, you will receive your license code within a few minutes, you can check it from the payment platform or the email.

Please notice that the licensed email (registered email) and license code are required while registering for our products. Here, the licensed email is the email address that you provided while purchasing the product.

 

Part 1. How to get the license code from payment platform?

Once the order is completed, you can check the license code from the payment platform (MyCommerce) in two ways:

Way 1. Check the license code on the "Order Complete" page directly when you complete the order.

get license code

Way 2. Search the license code on the payment platform:

- Go to MyCommerce (https://account.mycommerce.com/), type in your user ID and password to the blank and click the button of "Log In".

If you do not have a MyCommerce account or do not remember your password, you can click "Request Login/Password" to obtain login information. (Order email address is required for a customer.)

sign in mycommerce

- After logging in, you can view all your orders on MyCommerce. Just click "Order overview" to manage the target order.

manage order in order overview

- Navigate to the delivery section, where you can view and copy the license code in the "License Key". As shown below:

Part 2. How to get the license code via email?

After completing the order, you will receive an email from MobiKin (no-reply@mobikin.com) immediately or within minutes, which contains the license code. The subject of the email is: Delivery information for "MobiKin Doctor for Android - 1 Year, 3 Devices, 1 PC License" (MyCommerce Share-it order no. *********). You can check the email later with your licensed email (the mailbox that you provided while purchasing the software).

receive license code via email

Open the email, you can check and copy your license code under the "License key for unlocking the product" section. If you can't find it, you need to confirm that the email address you provided is valid, and check your junk/spam box as well.

check license code

Part 3. What to do if you still have not received the license code?

If you did not receive your license code within 30 minutes after the purchase or have questions related to billing or delivery, please contact us via email at support@mobikin.com with the following information:

- Your order ID;

- The full name and email address on the order;

- The date and amount of the charge.

How Long will I Receive the License Code after the Purchase?

Generally, once the order is submitted successfully, you will receive the license code (or registration code/regcode) within minutes. You can check the license code in 3 ways:

Way 1: When you complete the order, your license code will be displayed on the "Order Complete" page directly.

get license code

Way 2: You can also go to the payment platform - MyCommerce to log into your account and search for your order, which would contain your license code as below.

check license code on payment platform

Way 3: After completing the order, you will receive an email from MobiKin (no-reply@mobikin.com) immediately or within minutes, which contains the license code. The subject of the email is: Delivery information for "MobiKin Doctor for Android - 1 Year, 3 Devices, 1 PC License" (MyCommerce Share-it order no. *********).

You can check the email later with your licensed email (the mailbox that you provided while purchasing the software). (If you cannot find it, please make sure the email address you provided is correct and also check your junk/spam box.)

check licensed email

You can find your license code under the "License key for unlocking the product".

 

check license code

Note: Please remember to backup your license code after receiving it.

FAQs about MobiKin Eraser for iOS (Windows/Mac)

Top-rated FAQs

1) FAQs about connecting iOS device:

What can I do if my iDevice fails to connect?

Details about Trust or UnTrust A Computer on iPhone, iPad or iPod

My computer won't recognize my iPhone, how to fix it?

2) FAQs about operating the software:

The software font is too small on 4K or HD screen, how to fix it?

How to fix when the product freezes or crashes?

How to do if iDevice fails to restart?

Other FAQs You May also be Interested in:

1. Is there any difference between the free trial version and the full version?

With the free trial version, you can only update the program to the latest version and ask for technical support. But with the full version, you are not only able to upgrade the software and get the technical support, but also can permanently remove all the files on your iDevice, including deleted files, private data, system settings and more. What's more, the erased data is unrecoverable.

2. What kinds of data can be erased?

You can erase messages, contacts, call logs, notes, calendar, Safari history, music, videos, photos, apps, accounts & password and other files on your iDevice with this program.

3. What types of iOS devices can be supported by the software?

MobiKin Eraser for iOS can be applied on iPhone, iPad and iPod and it also supports the iOS 11, iOS 10, iOS 9 and former iOS version. For more details, please go to the Tech Spec.

FAQs about MobiKin Cleaner for iOS (Windows/Mac)

1. What to do if the program fails to detect iPhone/iPad/iPod?

A: 1) Make sure your iPhone/iPad/iPod is connected to your computer.

2) If you set the passcode to lock your device screen, please enter your passcode to unlock it and then restart the program.

If all suggestion above doesn't work, please contact us with the following information.

1) What's your apple device and with running which iOS version?

2) What's your operating system?

2. What data can be cleaned?

A: You can clean app caches, app temp files, app cookies, crash logs, download temp files, user storage files, photos caches and so on.

3. What types of iOS devices can the program support?

A: MobiKin Cleaner for iOS can be applied on iPhone, iPad and iPod and it can also support the iOS 5, iOS6, iOS7, iOS8, iOS9 work well. For more details, please go to the Tech Spec.

4. Does the Free Trial Version has any difference with the Official Version? 

A: This software is FREE! So there is not any Official version and you can use all the functions as long as you download the Free Version. What's more, you can get the free update in the funture, too.

FAQs about MobiKin Doctor for iOS (Windows/Mac)

1. How do I recover deleted data from my iPhone, iPad or iPod touch?

A: Doctor for iOS provides two different data recovery modes, allowing you to recover deleted data on iOS devices regardless of whether there is a backup or no backup:

* Mode 1: Recover from iOS device
If you have not made any backups, this recovery mode allows you to recover data directly from the iOS device.

  • Connect your iPhone to the computer.
  • Let the software scan the device.
  • Preview and select the data you want to recover.
  • Click "Recover to Computer" to restore the deleted data.

* Mode 2: Recover from iTunes backup file
If you have ever backed up your device to iTunes, and ensure that the iTunes backup file contains your lost data, you can choose this mode.

  • Choose "Recover from iTunes backup file" mode.
  • Select the iTunes backup you want to restore from and click "Start Scan".
  • Choose the data types you want and click "Start Scan".
  • Preview and select the data you want to recover.
  • Click "Recover to Computer" to restore the deleted data.

2. What's the difference between free trial version and the full version of the software?

A: The free trial version of MobiKin Doctor for iOS only allows users to preview files that can be recovered with the help of the software. Users can evaluate all the features of this software through the trial version. Using the registered version of this software, you can recover and save an unlimited number of files from your iPhone or other iOS devices.

3. Can I save the recovered contacts in HTML format?

A: Yes, you can recover and save the recovered contacts on PC in CSV, HTML, VCF formats.

4. Can I preview and select the messages before recovering them?

A: Yes, you can have a preview of Contacts, Messages, Call history, Calendar, Notes, and Safari Bookmarks before recovering them.

5. Does it support iOS 14?

A: Yes, this software supports the latest iOS 14 as well as previous old versions.

6. Can I recover permanently deleted contacts from my iPhone X?

A: Yes, you can follow the steps below:

  • Download, install and launch Doctor for iOS.
  • Connect your iPhone X to the computer.
  • Choose "Contacts" and click "Start Scan" to start scanning your iPhone X.
  • Preview and select the contacts you want to get back.
  • Click the "Recover to Computer" button to restore the lost contacts.

7. What can I recover from my iTunes backups?

A: You can recover the following data types:

Call logs, Contacts, Notes, Note Attachments, Calendar, Voice Memos, Messages, SMS Attachments, Safari History, Camera Roll, and Photos.

8. Can I recover my data from damaged/disabled iPhone or after my iPhone factory reset?

A: No; but it is able to restore this data from an iTunes backup.

9. Does Doctor for iOS software really work?

A: Yes, it does. Using a reliable data recovery program like Doctor for iOS, you will have a great chance to recover lost data from your phone. In addition, we strongly recommend that you regularly back up your device to iTunes or iCloud to provide extra protection for your precious data.

How to move the software I purchased to the new computer?

Q: I get a new computer, what should I do to move the software I purchased to the new computer?

A: First please uninstall the software from your old computer. And then download the version you purchased from our website at https://www.mobikin.com/download.html or use the CD you purchased to install it on your new one. Use the registration information you got before to register the full version.

How to Use MobiKin Discount Coupon Code?

MobiKin sometimes will present coupon codes to enable users to enjoy MobiKin software with more cheaper prices. So if you have a discount code now but don't know how to use it, you can follow below steps:

Step 1. Select and add your target item into cart, then you'll be taken into a new page.

Step 2. Find the sentence like "Have a coupon or promotional code? Enter code here" in the left corner, then you can see a interface like below:

Step 3. Type the discount code you have in the blank box, and click "Update" button. Now, you only need to wait for a few seconds, the discount off will be available on the original price.

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Step 4. Enter your address and payment information, then review the order and complete the payment process.

Can I apply the upgrade for free after purchase?

Q: If I purchase your software, can I upgrade it for free in the future and how to apply the upgrade?

A: You can always get normal update version of the software for free for most of our products. Some of our products can check for the updates automatically. You can click "Check for updates" in Help menu to use this function. For other products, you can get the update version from our website. Your original license code is still valid for the update version.

As of the upgrade, it is permanently free for all lifetime license, too. If you get our product of "1-Year Subscription", that means you can upgrade the program for free within valid time. If your license is expired, the free upgrade service will also be ended.

For some upgrades, you also need to get the new license code to upgrade your software. If you're sure your license is not expired and invalid for the upgrade version, please contact us to get the new one.

Note: License code you purchased for the old version is invalid for some upgrade version.

How to Update Your Program?

Go to Help->Check for update to check whether there is any update, if there is, you can go to our official website to download the product and install it.

How Can I Get A Refund?

MobiKin provides a 90-Day Money Back Guarentee for most of our products (a 7-Day Money Back Guarantee for our recovery products, i.e. Doctor for iOS, and Doctor for Android). Before submitting your Order Refund request, please carefully read our Refund Policy and ensure you meet our refund requirements.

To get a refund, please send your Order Receipt/Order ID/Payment Mailbox (Order Receipt is recommended) and detailed refund reason to the following support email, a detailed information will help us complete the refund more quickly. We will deal with your refund request within one business day.

Email: support@mobikin.com

How to Get a Refund after Renewing 1-Year Subscription?

Please kindly understand that according to our Refund Policy, a refund for the automatic renewal product is not supported. That's because:

When you enter the order page, MyCommerce would tell you how to turn off the service. (Here, the whole renewal transaction is based on the Terms of Sale and Privacy Policy of Digital River. And if you have any question about the renewal, you can go to the Customer Service Help page of MyCommerce.)

And while the order is completed, an e-mail with the subject of "Delivery information for XXX" will be sent to tell you the way to manage the subscription as well. What's more, 14 days before your subscription expires, MyCommerce will send you an e-mail again to inform you of the expiration and renewal. That means you can cancel the subscription any time before the expiration of 1 year. (Here, in order to know the subscription info timely, please keep an eye on your mailbox.)

However, if you meet the refund requirements of our Refund Policy and wish to get a refund, please submit a refund order by following the steps in "How Can I Get A Refund".

How to Get a Refund after Renewing 1-Year Subscription?

Please kindly understand that according to our Refund Policy, a refund for the automatic renewal product is not supported.

That's because:

When the order is completed, an e-mail with the subject of "Delivery information for XXX" will be sent to tell you the way to manage the subscription. What's more, 14 days before your subscription expires, MyCommerce will send you an e-mail again to inform you of the expiration and renewal. That means you can cancel the subscription any time before the expiration of 1 year. (Here, in order to know the subscription info timely, please keep an eye on your mailbox.)

Tips: To get more details about 1-Year Subscription, please go to the page: https://www.mobikin.com/support/sales-faqs/subscription/.

However, if you meet the refund requirements of our Refund Policy and wish to get a refund, please submit a refund order by following the steps in "How Can I Get A Refund".

How to Confirm if the Subscription is Canceled Successfully?

If you get one of the following confirmations, you have successfully canceled the subscription:

1) Once you click the "Cancel Subscription" option on MyCommerce, a prompt of subscription cancellation will pop up. Please note that when you click the "Cancel Subscription" option, your order status will not change immediately, so please do not click repeatedly.

cancel-subscription-03.png

2) Your mail box has received a cancellation confirmation email from MyCommerce with the subject "Subscription cancellation for XXX". For example: Subscription cancellation for "MobiKin Assistant for Android - 1 Year License (1 PC)" (MyCommerce Share-it order no. xxxxxxxxx)

subscription canceled

For cancellation confirmation emails, you need to know the following:

A. Please check your spam folder to ensure that MobiKin is not included in the spam list. MobiKin's email sender is "no-reply@mobikin.com".

B. After unsubscribing, MyCommerce will shortly send an email to you with the subject "Subscription cancellation for XXX".

C. If you have not received this email, or you are unsure if you have successfully cancelled your subscription, you can contact us by emailing to support@mobikin.com.

What is my order status?

A: Here, you can go to the payment processor (Mycommerce) to check your order status with your own email address, order number or other personal information. Just go to the page via the below links: https://www.mycommerce.com/order-search

Why My Credit Card is not being Accepted?

A: There are many possible reasons for a credit card not being accepted:
1. The card is expired;
2. You have reached or exceeded your credit limit;
3. You have exceeded your daily charge limit;
4. A computer at either end of the transaction is having technical problems.

If you have problems submitting your credit card payment you can go to the following website:https://www.mycommerce.com/shopper-support/ to contact Customer Service for assistance. When you contact Customer Service you may be asked for any error message numbers you received, as well as the reference number seen in the shopping cart.

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